Computer User Support Specialist V ( CUSS V) JMC

JOB DEFINITION: Manages and provides service to devices for HQ, JMC. Services of these
devices can be for employees located CONUS/OCONUS. Establishes and ensures that
appropriate security controls over software and hardware are maintained at all times. Analyzes
software and hardware requirements. Patches devices in accordance with IAVAs and reports on
compliancy.

ESSENTIAL FUNCTIONS: The following duties ARE NOT intended to serve as a
comprehensive list of all duties performed by all employees in this classification. Shown are
duties intended to provide a representative summary of the major duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed and may be required to perform
additional, position-specific duties.

REPRESENTATIVE DUTIES: Accurately records daily tasks and assignments in order to
provide metrics on task orders. Coordinates the updates of cell service hardware and software
applications. Develops procedures and training material. Provides assistance in the design,
development and maintenance of various system application. Troubleshoots and resolves
complex IT-related problems.
Works independently under overall project objectives and requirements; apprises Project
Manager about progress and unusual complications. Work is reviewed for accuracy of judgment,
compliance with instructions, and to insure proper alignment. Guidelines usually include existing
systems and the constraints imposed by related systems with which the incumbent's work must
be meshed. Adapts design approaches successfully used in precedent systems. Completed work
is reviewed for timeliness, compatibility with other work, and effectiveness in meeting
requirements. May provide functional direction to lower level assistants on assigned work.
Performs other duties as assigned or required.

KNOWLEDGE and SKILLS:

• Knowledge of applicable computer system software programs and MS Office
  Applications.
  Knowledge is strong in problem research and resolution skills.
• Certifications per DoD certification policy.
• Ability to work in a secure environment.
• Ability to troubleshoot hardware/software
• Ability to work in high profile stressful situations.
• Aids in creating a friendly work environment.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• High attention to detail & equipment accountability.
• Ability to maintain security of devices.
• Ability to activate, deactivate andor suspend service on devices.
• Skill in working independently, multitasking, prioritizing projects, and meeting deadlines.
• Skill in using analytical and research skills in performance of job duties.
• Skill in establishing and maintaining cooperative working relationships with others.
• Keen attention to detail. Maintain inventory of all devices.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• Ability to be proactive and continuously stay up-to-date on the latest New Technology
  trends.

MINIMUM QUALIFICATIONS: A Bachelor's degree in Computer Science, Information
Technology or equivalent AND five (5) years of progressively complex information technology
and/or computer support experience; OR equivalent combination of education, training and
experience. Should possess certifications in related areas and have clear goals of additional
certifications needed to support emerging technologies. Recommended two (2) years experience
in IT related field.

ADDITIONAL REQUIREMENTS: Required to work outside the traditional work schedule.
This includes after hour support. Security is preferred but not required. An Interim Secret
Clearance is required prior to confirmed full time employment. MSCE and CompTIA Network
are also preferred.

MINIMUM PHYSICAL REQUIREMENTS: The following demands are representative of
those that must be met by an employee to successfully perform the essential functions of this job.
This position requires lots of walking, occasional equipment moves and configurations.