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Implementation Manager

Alembic Limited
San Francisco, CA Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/13/2025

About the Role - Implementation Manager

We're seeking a highly skilled and experienced individual to join our Sales and Customer Success function as a Pilot Implementation Manager. As a critical member of our team, you'll play a vital role in driving our customer success by managing pilot implementations, ensuring seamless communication between teams, and translating complex technical concepts for our enterprise-level B2B SaaS clients.

This role is crucial in powering the success of our team and the growth of the whole company by bridging the gap between sales promises and technical realities.

What you'll do :

  • Lead pilot implementations for enterprise-level B2B SaaS companies, ensuring smooth onboarding and successful adoption of Alembic's solutions.
  • Act as a liaison between sales, customer success, engineering, and project management teams to ensure alignment and efficient execution of pilot projects.
  • Translate complex technical concepts and opportunities between various stakeholders, including top-tier enterprise clients and internal teams.
  • Manage and optimize the pilot implementation process, continually refining our approach based on learnings and feedback.
  • Work with some of the most innovative and impactful businesses on the planet who partner with us to improve their marketing results.

Details :

  • Develop and maintain implementation plans, timelines, and resources for pilot projects.
  • Conduct regular check-ins with clients to ensure pilot progress and address any concerns or roadblocks.
  • Collaborate with the sales team to ensure smooth handoff from sales to implementation.
  • Monitor and report on key metrics and KPIs for pilot implementations.
  • Create and maintain documentation for pilot processes, best practices, and lessons learned.
  • Manage data entry and reporting for all pilot-related activities in Salesforce and other relevant systems.
  • Facilitate training sessions for clients on Alembic's solutions during the pilot phase.

    • Growth opportunities :

  • Pilot Implementation Strategy : Develop and refine our pilot implementation methodology to drive faster time-to-value for our enterprise clients.
  • Cross-functional Leadership : Become a key player in bridging the gap between sales, customer success, and product development.

    • What will help you succeed :

  • 5 years of experience in customer success, implementation, or project management roles, preferably in an early-stage B2B SaaS startup environment.
  • Proven track record of successful implementations with enterprise-level B2B SaaS companies.
  • Strong ability to translate between technical and business concepts, bridging the gap between various stakeholders.
  • Excellent project management skills with the ability to manage multiple complex implementations simultaneously.
  • Outstanding communication and interpersonal skills, with the ability to build relationships with C-level executives and technical teams alike.
  • Adaptability and problem-solving skills to thrive in a dynamic startup environment.
  • A drive to contribute to achieving ambitious growth goals and improve our implementation processes.

    • Hiring Process

    We view hiring as a two-way conversation. We also believe speed is paramount in delivering a great candidate experience. We focus on getting to know who you are, what you want to do, and how you do your best work. We know you're busy, so we like to move through it as quickly as you like, suited to your schedule. We'll ask you to introduce us to references at offer stage.

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