What are the responsibilities and job description for the Customer Service Representative position at Alenco Fence & Lumber Corp?
Job Description
Job Description
In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving skills. The hours are 8-4 : 30 Mon thru Fri and Saturdays 8-12 (April to Oct). When you work Saturdays, you'll have the option for a half or full day off during the week.
Duties
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Process orders, returns, and exchanges while maintaining accurate records in our database.
- Conduct outbound calls to follow up on customer inquiries or provide additional information.
- Handle cash transactions and ensure proper cash handling procedures are followed.
- Maintain a clean and organized workspace while adhering to company policies and procedures.
- Collaborate with team members to improve service delivery and customer satisfaction.
Skills
Join us in delivering outstanding service and making a difference in our customers' experiences!
Job Type : Full-time
Expected hours : 40 – 45 per week
Benefits :Work Location : In person