What are the responsibilities and job description for the NWJ - Customer Service Specialist position at Alera Group, Inc.?
Overview
Alera Group is looking for a Customer Service Specialist. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Responsibilities
• You conduct yourself in accordance with the provisions of the High Performance Team Contract.• You consistently provide superior customer service by promptly and thoroughly responding to the clients’ needs and requests and consistently adhere to established departmental expectations.• You consistently evaluate processes identifying areas that can be streamlined and communicate this information to leadership.• You participate in seminars and classes to enhance skills and develop core competencies.• You ensure the smooth operation of administrative functions such as scanning mail, documenting client files, preparing customer deliverables, and processing transactions.• Assist our non-Pinnacle clients with a warm transfer to insurance companies in the event of a claim.• Provide assistance to other departments as needed.
Qualifications
• Associates or Bachelors degree Preferred• Strong professional presence and excellent communication skills• Possesses good communication, listening and organizational skills• Problem solver• Ability to work in a fast paced environment without losing focus• Strong attention to detail
Additional Information
This job is expected to be performed on-site in the office.
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
Salary range is $20 to $24 per hour.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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Salary : $20 - $24
