Account Manager - Employee Benefits

Alera Group Pittsburgh is looking for an Account Manager We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you!  

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.  

• Collaborate with the Account Executive (AE) and Client Service Representative (CSR) to ensure clients receive exceptional service and experiences from Alera Group.

• Lead carrier implementation processes to ensure smooth transitions and accurate setup.

• Support client renewals by assisting with strategic planning, preparing for renewal meetings, and developing open enrollment materials.

• Manage complex claims and billing issues, providing effective solutions to both internal teams and external clients.

• Develop in-depth knowledge of all plans and products within the assigned book of business and serve as a resource for the client service team.

• Bachelor’s degree or an equivalent combination of education and experience

• Active Life and Health Insurance State License required

• Minimum of 2 years of professional experience in a customer-facing role

• Strong understanding of general business principles, including planning, organizing, tracking, and customer service

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)

• Willingness to travel occasionally to client locations

This job requires presence in the office on a hybrid schedule as agreed with the manager.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. 

If you're a California resident, please read the California Consumer Privacy Act prior to applying. 

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