What are the responsibilities and job description for the Individual Benefits Account Manager (Hybrid) position at Alera Group?
Lighthouse Insurance group, an Alera Group Company is seeking an Account Manager to join our Individual Benefits team in Grand Rapids, MI.
Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact?
Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?
If that is what you’re looking for, this is your chance to be part of an amazing organization!
About Lighthouse, An Alera Group Company
Established in 1995, Lighthouse is a full-service insurance firm serving communities throughout Michigan. We are proud, trusted insurance experts empowering our clients to live confidently knowing the Lighthouse Team is behind them. As an Alera Group company, our teams have access to a national pool of industry-leading resources while maintaining our unique local capabilities, relationships, and commitment to the communities we serve. We provide the best of both worlds: national scope and local service.
Why Work Here?
We maintain a unique model of collaboration at a local and national level enabling employees to learn, grow, and make a positive impact. We focus on listening generously, speaking straight, and building each other up through mutual accountability and shared success.
Objective:
To work side by side with Producers in managing the servicing on new and existing clients and by working as one of the critical members of the Retiree Healthcare Resource Center. Retain clients by developing strong relationships built on the highest degree of customer service and technical know-how. Increase agency revenues by recognizing client needs and providing advanced technical solutions.
RESPONSIBILITIES
- Manage renewal and proposal processes
- Engage clients and prospects in gathering and preparing renewal information
- Prepare documents for and attend client meetings
- Assist clients with billing and claims questions
- Handle day-to-day service requests (sensitive administrative tasks)
- Master internal client management systems, including Benefit Point
- Strengthen client relationships through social engagement
- Identify and assist in developing cross selling opportunities
- Pursue a program for personal and professional development
- Create and maintain a positive work environment – build trust, open communication, creative thinking & cohesive teamwork
- Support Lighthouse Group culture through leading by example
- Performs other duties and projects as necessary
QUALIFICATIONS
- Business or related college degree – entry level candidates with 2 years of less professional experience or recent college graduate
- Demonstrated ability to collaborate with diverse individuals
- Experience in Medicare and/or Individual Health sales or service strongly preferred
- Insurance designations a plus
- Strong proficiency with Windows and Microsoft Office
- Obtain and maintain a Michigan Life and Health license
- Obtain and maintain Medicare and carriers certifications
BENEFITS
We offer comprehensive benefits to employees, including medical, dental, STD, LTD and life insurance, 401k, paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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