What are the responsibilities and job description for the Sales Associate position at Alera Group?
Overview:
Direct Benefits, Inc. an Alera Group company is searching for a Dynamic and Enthusiastic Sales Associate - Customer Service Representative to join their Awesome Team!
Reporting directly to the Individual Sales Director, this key role answers calls and chats from our consumer clients, blending customer service and sales skills to turn each interaction into a successful sale. To be successful in this role, the ideal candidate for this position will have an innate ability to connect and build rapport with each client with whom they interact, understand how to use empathy to build trust, and be an engaged learner to quickly get up to speed with our products, industry trends and the needs of our clients.
Responsibilities:
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
Direct Benefits, Inc. an Alera Group company is searching for a Dynamic and Enthusiastic Sales Associate - Customer Service Representative to join their Awesome Team!
Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.
Reporting directly to the Individual Sales Director, this key role answers calls and chats from our consumer clients, blending customer service and sales skills to turn each interaction into a successful sale. To be successful in this role, the ideal candidate for this position will have an innate ability to connect and build rapport with each client with whom they interact, understand how to use empathy to build trust, and be an engaged learner to quickly get up to speed with our products, industry trends and the needs of our clients.
Responsibilities:
- Inbound/outbound phone, email, and chat with consumers and/or agents in the full-time contact center.
- Converts calls/chats into sales.
- Cross-sells clients into buying additional products.
- Commitment to constantly improving the consumer and agent experience.
- Ability to learn individual products (dental, vision, pet, and more).
- Dedication to performance and improvement in our QA coaching process.
- Courageous enough to ask for the sale and suggest additional, relevant products to our consumer clients.
- Provide over-the-top service to consumers and agents in each interaction.
- Live our values of being Client-obsessed, Learning and continuously improving, acting with Integrity, being Enthusiastic and fun, Never giving up, and embracing Teamwork.
- 1 years of experience in retail, restaurants, beauty, or other related industries
- Enjoy people, building rapport, and being on the phone
- Proficient in Microsoft Office
- Professional keyboarding ability; 40 WPM
- Fluent in written and spoken Spanish preferred but not required
Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.
If you're a California resident, please read the California Consumer Privacy Act prior to applying.
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