Small Employer Account Manager

Alera Group is seeking a Small Employer Account Manager to join our team! We are seeking highly motivated colleagues who bring experience and enthusiasm to our organization – joining us may be the perfect fit for you!

Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service.

• Assist clients in enrolling new employees into benefit plans, ensuring smooth transitions while adhering to legal and regulatory requirements such as ACA and HIPAA.
• Provide employees with clear information about benefit offerings, enrollment processes, and assist clients with necessary documentation, reporting, and audits.
• Serve as the primary contact for clients, addressing day-to-day benefits-related questions, proactively resolving issues, and fostering long-term client relationships.
• Troubleshoot and follow up on claims, billing, and carrier-related concerns, collaborating with vendors to ensure minimal disruption and client satisfaction.
• Assist clients during annual renewals by reviewing current plans, premiums, and recommending adjustments or new options tailored to their evolving needs.
• Facilitate open enrollment periods, ensuring all processes and paperwork are completed accurately and on schedule.
• Work closely with brokers, HR consultants, and internal teams, while staying updated on industry trends and legal changes to provide cost-effective benefit solutions and enhance retention.

• Bachelor’s degree in Business, Human Resources, or a related field preferred. Relevant certifications (e.g., Employee Benefits Specialist, Group Benefits Associate) are a plus.
• Minimum of 2 years of experience in employee benefits administration or client management, ideally with small employer groups.
• Familiarity with group health, dental, vision, life, and disability plans.
• Experience in handling renewals, enrollments, and claim issues is a must.
• Excellent interpersonal, communication, and customer service skills, with the ability to explain complex benefits concepts clearly and professionally.
• Strong organizational and problem-solving abilities, capable of managing multiple priorities and deadlines with minimal supervision.
• Proficient in Microsoft Office Suite, experienced with benefits management software, and effective both independently and in team settings.

This job requires presence in the office on a hybrid schedule as agreed with the manager.

Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off, and much more.

Salary range is $65K to 80K per year

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.