What are the responsibilities and job description for the Regional Director - Operations position at AlerisLife?
Location Information
Five Star Senior Living's corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.
Key Responsibilities
The Opportunity
The Regional Director of Operations (RDO) will represent overall corporate vision, planning, direction and control to assigned facilities within the Five Star Senior Living portfolio. The successful leader must set objectives, monitor performance, train and develop team members while focusing on the integrity of ingredients and techniques in operations. The regional director of operations is the critical link between corporate initiatives and standards and the operating realities of the field. The RDO specifically will conduct regular and in-depth site visits related to quality assurance, engagement of the executive directors, attendance at resident council meetings and delivery of Quarterly Business Reviews at each facility.
The RDO will be an active participant in working with each of their facilities to drive resident satisfaction through customized menu engineering, programming and communication efforts. The RDO will also work collaboratively with the system-level leadership and corporate office to help design and ultimately implement positive program change, innovation and standards of operation. This position reports directly to the regional vice president of the senior living culinary group.
What You’ll Do:
People First:
Experience & Education
Daytime
EEOC
Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.
Five Star Senior Living's corporate headquarters are located in Newton, Massachusetts. Just 20 minutes outside of downtown Boston, the building features easy access to public transportation and the Massachusetts Turnpike.
Key Responsibilities
The Opportunity
The Regional Director of Operations (RDO) will represent overall corporate vision, planning, direction and control to assigned facilities within the Five Star Senior Living portfolio. The successful leader must set objectives, monitor performance, train and develop team members while focusing on the integrity of ingredients and techniques in operations. The regional director of operations is the critical link between corporate initiatives and standards and the operating realities of the field. The RDO specifically will conduct regular and in-depth site visits related to quality assurance, engagement of the executive directors, attendance at resident council meetings and delivery of Quarterly Business Reviews at each facility.
The RDO will be an active participant in working with each of their facilities to drive resident satisfaction through customized menu engineering, programming and communication efforts. The RDO will also work collaboratively with the system-level leadership and corporate office to help design and ultimately implement positive program change, innovation and standards of operation. This position reports directly to the regional vice president of the senior living culinary group.
What You’ll Do:
People First:
- Develop team members through appropriate training, coaching and mentoring to ensure strong operational performance.
- Provides day-to-day performance management guidance to community leaders, including coaching, counseling, career development, and disciplinary actions.
- Celebrate success, innovation, contribution and ideas from the field to champion an inclusive and diverse mindset
- Participate in the development and management of clinical operations and capital budgets
- Owns the financial results/P&L for assigned territory, and works with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
- Communicate objectives, reinforce high standards, monitor performance, and address team issues.
- Develop, implement and maintain operational policies, procedures and standards aimed at achieving defined goals and initiatives of the greater organization.
- Responsible for compliance of the fresh food philosophy, implementation of Five Star programs and standards.
Experience & Education
- BS/BA in Food Science, Nutrition, Culinary Arts, Hotel/Restaurant/Hospitality Management preferred
- Minimum 8 years related experience at in a multiunit role, multi-concept and/or district manager level.
- Demonstrated success, recognition, and achievement delivering high-quality, positive, sustained results
- Successfully demonstrated effective project implementation and change management through organizational agility and leadership
- High aptitude for negotiation and influence on internal team members and external clients/vendors, driving collaboration and strategic planning aimed for growth and long term success.
- Strong sense of budgets and contract management, recognizing the connections between a P&L, the business climate, and the people working on the front lines.
Daytime
EEOC
Alerislife prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, AlerisLife complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
In addition, AlerisLife expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of AlerisLifeTesting of New Employment Application’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.
