What are the responsibilities and job description for the Call Center Customer Service Representative - Insurance position at Aleron?
Here's what you'd do:
- Provides advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products workers & rsquo compensation ERISA bonds BOP EPLI.
- Maintains a high level of knowledge concerning the products and services supported by the client.
- Assists external users of the technical products by answering questions solving problems involved with their use.
- Identifies investigates and researches user questions and problems.
- Refers unresolved issues to technical or professional personnel for follow up as needed.
- Researches and resolves product and service issues relative to the Property & Casualty suite of products from any internal/external clients.
- Responds to inbound calls and place outbound calls as necessary by the business unit relating to Property & Casualty suite of products and the Workers & rsquo Compensation Payment Services.
- Maintains an accurate recording of all internal and external communication.
- Exhibits comprehensive knowledge of client's Insurance Agency portfolio corresponding systems and internal/external processes to ensure client satisfaction.
- Develops enhancements to existing or new processes and procedures while making the necessary recommendations to management.
- Maintains and manages positive and professional relations with client's insurance carriers and internal/external clients to ensure client satisfaction
- Utilizes multiple software applications in conjunction with carrier and bureau websites in order to respond to all client inquiries.
- Internal applications include HRIS (human resource information system) and Online Reporting System Continues to stay abreast of all changes pertaining to various internal product offerings regulatory changes policy changes and insurance industry developments in support of client satisfaction.
- Participates in assigned projects or necessary training
- Other duties as assigned
Required Skills:
- Associate Degree.
- Minimum of 2 years of customer service experience in the insurance industry.
Job Type: Contract
Pay: Up to $18.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
Education:
- Associate (Required)
Experience:
- Insurance industry: 2 years (Required)
Work Location: In person
Salary : $18
