Call Center Customer Service Representative

Here's what you'd do:

• To act as a representative of clients and provide exceptional quality service for members.
• To assist members via telephone, fax, and mail, provide client information, and cross-sell client products and services.
• To recognize member needs and promptly respond to each member's request to exceed member expectations.
• Receives member phone calls/faxes/mail and can respond to questions, inquiries, and concerns promptly.
• Demonstrates energy and enthusiasm in satisfying member's requests.
• Balances member's requests with client procedures.
• Resolves member problems, obtains information and research records, follows up on details, assesses members' needs timely and efficiently, and reports the results to the inquiring party.
• Provides creative solutions to members' problems or questions.
• Displays consideration to the member with problem resolution and demonstrates a willingness to turn problem calls into opportunities to sustain profitable member relationships.
• Maintains a thorough and current knowledge of client lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes to provide members with current information and appropriately refer loans, mortgages, and deposit accounts.
• Meets established call volume and wait time standards to ensure efficient call handling and quality service delivery.
• Cross-sells and promotes client products and services to potential and existing members using inbound members' phone inquiries or outbound calling programs to meet personal sales goals and the established productivity standards for clients.
• Master effectively utilizes the computer terminal, online system, and all needed commands, including general ledger fee and transaction codes, to produce error-free work.
• Attendance and punctuality are essential functions of this job.
• Demonstrates concern and respect for others in all interactions and inspires their confidence and trust.
• Demonstrates a professional approach by phone or in person when dealing with internal and external customers to meet established service/technical standards.
• Keeps work area clean and uncluttered.
• Dresses appropriately for the job function.
• Arrives on time for meetings and other events.
• Works well in a team setting.
• Completes a fair share of the workload and is an influential contributor.
• Proposes ideas to overcome obstacles to achieve results.
• Accepts responsibility for own actions.
• Maintains, organizes, and stocks work areas at all times to improve efficiency and project a professional-client image.
• Interaction is with a limited variety of people inside and outside the organization.

Here's what you'll need:

• High School Diploma or GED
• Minimum of 6 months experience in customer service including call Center environment.

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Shift:

• 8 hour shift

Experience:

• Customer service: 2 years (Required)

Work Location: In person

Salary : $20 - $22