What are the responsibilities and job description for the Credit and Collections Specialist position at Aleron?
Here's what you'd do:
- Monitor accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.
- Document daily collections activity by creating and maintaining notes and follow-up tasks within the Oracle collections module.
- Research account disputes and billing discrepancies.
- Perform account/payment reconciliations and coordinate with the cash applications team to ensure proper applications.
- Identify delinquent accounts that will potentially require external collection efforts.
- Upload AR invoices to customer portals.
- Provide customers with reporting such as statements, aging, or other miscellaneous reporting requests.
- Coordinate documentation of customer refunds.
- Request customer tax exemption documentation and upload for tax team review.
- Build strong communication with both internal departments and external customers.
- Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.
- Provide recommendations for payment terms and contract modifications based on credit guidelines and customers' payment history.
- Monitor outstanding aged receivables for applicable accounts.
- Work closely with multiple internal departments to ensure awareness of any actions or problems affecting customer accounts.
- Performs other related duties as needed.
Required Skills / Qualifications:
- High School Diploma or GED.
- Minimum of 1 year experience in credit, collections, and accounts receivable.
- Minimum of 1 year experience in process improvement and focusing on digitization/automation.
- Minimum of 1-year experience in Computer Operating, MS Office software like Word, PowerPoint, Excel, and Outlook
Job Type: Contract
Pay: $24.00 per hour
Expected hours: 40 per week
Experience:
- credit, collections, and accounts receivable: 1 year (Required)
Work Location: In person
Salary : $24
