What are the responsibilities and job description for the Video Surveillance Agent position at Alert Alarm Hawaii?
About Us
Alert Holdings Group LLC has built a reputation as a full-service life and safety provider of the highest quality products and services since 1962. With offices on Oahu, Maui, Big Island and Kauai we are able to provide standardized services statewide for life and safety systems like none other. We protect nearly 33,000 residential and commercial customers.
About the Role:
Monitoring video feeds from security cameras to detect activity and report incidents. Monitoring alarms to ensure that they are functioning properly. The Alarm Monitoring Center is a 24/7 operation and the employees work various shifts to ensure the operation runs smoothly.
Status: Full-Time, Non-exempt
Duties and Responsibilities:
- Ability to review and discern appropriate actions based on video footage
- Ability to watch multiple videos/monitors simultaneously
- Handle and bring to resolution, inquiries from customers and police regarding dispatch
- Answer and follow-up on video alarm signals
- Record all necessary information on accounts pertaining to calls and or/alarms received
- Acknowledge, review, load alarm videos and images via our automation system
- Initiate outbound calls to customers, police agencies and emergency contacts
- Provide basic support to all customers
- Respond to questions from customers regarding alarms and procedures
- Maintain acceptable Customer Service Evaluations
- All other miscellaneous responsibilities and other duties as assigned
Qualifications
- Onsite position
- Ability to work flexible days and hours, including weekends, holidays and nightshift
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Shift: 2:00 pm to 10:30 pm
- Customer Service experience required
- Ability to follow directives and specific procedures
- Ability to troubleshoot and find solutions and resolution
- High school diploma or equivalent required
- Good communication skills required
- Basic data entry and retrieval skills required
Work Requirements:
- Ability to work flexible days and hours, including weekends, holidays and nightshift
EEOC Statement
Alert Alarm provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
