What are the responsibilities and job description for the Banking Service Specialist position at Alerus Financial?
Company Overview
Alerus Financial is a commercial wealth bank and national retirement provider dedicated to helping clients achieve their financial goals. Our core purpose is to always do the right thing, leading with integrity and providing valued advice and guidance to our clients. We value collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company.
We foster long-term relationships with clients and team members by consistently seeking improvements and growth. Our recognition as a Top Workplace by numerous industry and regional outlets demonstrates our commitment to excellence.
Job Description
Tellers are empowered to serve our clients and exceed their expectations through service delivery excellence. They handle financial transactions for lobby and/or drive-up clients in a professional manner. Tellers provide clients with a clear understanding of technical aspects and benefits of products and services offered to support their financial wellness goals.
Responsibilities include:
Required Skills and Qualifications
To succeed in this role, you should have previous cash handling experience, a passion for service excellence, and a professional appearance and attitude. You must be able to handle sensitive operational transactions and client relationships, with attention to detail and discretion essential.
Benefits
We offer competitive compensation including base salary, bonus, and/or incentive opportunities. Our comprehensive benefits package provides a wide range of health and well-being benefits, including medical, dental, vision, life, and long-term disability insurance; and 401(k) and ESOP for retirement savings. We also offer generous paid time off programs, learning and development resources, access to financial experts, and support for the communities we live in through paid volunteer time and a company donation match opportunity.
Work Environment
This role typically works in an office setting, requiring regular sitting for extended periods and occasional movement about the office utilizing proper ergonomic safeguards. The employee may occasionally lift or move supplies and materials up to 20 pounds.
Alerus Financial is a commercial wealth bank and national retirement provider dedicated to helping clients achieve their financial goals. Our core purpose is to always do the right thing, leading with integrity and providing valued advice and guidance to our clients. We value collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company.
We foster long-term relationships with clients and team members by consistently seeking improvements and growth. Our recognition as a Top Workplace by numerous industry and regional outlets demonstrates our commitment to excellence.
Job Description
Tellers are empowered to serve our clients and exceed their expectations through service delivery excellence. They handle financial transactions for lobby and/or drive-up clients in a professional manner. Tellers provide clients with a clear understanding of technical aspects and benefits of products and services offered to support their financial wellness goals.
Responsibilities include:
- Perform teller transactions accurately and efficiently.
- Maintain a balanced cash drawer while adhering to cash limits and discrepancy procedures.
- Support and adhere to policies and procedures around information security, client identification, cash handling check cashing, and physical security procedures.
Required Skills and Qualifications
To succeed in this role, you should have previous cash handling experience, a passion for service excellence, and a professional appearance and attitude. You must be able to handle sensitive operational transactions and client relationships, with attention to detail and discretion essential.
Benefits
We offer competitive compensation including base salary, bonus, and/or incentive opportunities. Our comprehensive benefits package provides a wide range of health and well-being benefits, including medical, dental, vision, life, and long-term disability insurance; and 401(k) and ESOP for retirement savings. We also offer generous paid time off programs, learning and development resources, access to financial experts, and support for the communities we live in through paid volunteer time and a company donation match opportunity.
Work Environment
This role typically works in an office setting, requiring regular sitting for extended periods and occasional movement about the office utilizing proper ergonomic safeguards. The employee may occasionally lift or move supplies and materials up to 20 pounds.
