What are the responsibilities and job description for the Customer Service Representative position at Alesig Consulting LLC?
The Customer Service Representative is responsible for a variety of duties that contribute towards the overall success of the organization. This position will act as a liaison for the internal and external customers that Alesig Consulting serves.
Duties & Responsibilities:
- Collaborate, cooperate and work closely with all coworkers, customers and other visitors to ensure customer service needs are met
- Ensures efficient and accurate transfer of information
- Increase customer satisfaction by understanding and promptly addressing customers' needs
- Perform other operational requirements as needed, while keeping the Manager informed on a regular basis
- All other duties as assigned
Qualifications:
Minimum Qualifications:
-
- Previous experience in a customer service role
- Preferred Qualifications:
- Previous experience in a call-center environment
- Previous customer-service experience in transportation service-related role
This job description lists the major duties and requirements of the job and is not all-inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.
