What are the responsibilities and job description for the Executive Communications VIP Support Technician position at Aleut Federal?
Aleut Federal is an Alaskan Native-owned enterprise dedicated to supporting the Unangax people of the Aleutian Islands. We provide top-notch service to various branches of the federal government and prioritize community involvement. Our culture encourages growth, diversity, and inclusion, and our motto, "We are One", reflects our unity and purpose.
Description:
We are looking for an Executive Communications VIP Support Technician who will provide IT support to all Command Executives within the Chief of Staff Office, all Directors, Deputy Directors, Executive Officers, and the Commander Action Group. To ensure maximum flexibility and efficiency and to encourage cross-training, employees will be assigned additional duties as necessary to ensure mission capability.
Responsibilities:
- Respond immediately to any Executive Communications request for services/support
- Deploy IT equipment in NIPR/SIPR/JWICS environments
- Image and setup Standard Desktop Configurations on Desktop/Laptop PCs
- Resolve IT issues quickly, effectively, and with the proper documentation
- Follow-up with customers to ensure issues are resolved
- Ensure all trouble tickets via the ServiceNow tool are prioritized and response times are in compliance with the PWS requirements
- Be detail-oriented to keep detailed notes on tickets
- Assist users with help desk tickets and C4 Requirements Documents (CRDs) using the ServiceNow management tool
- Support VIP / Executive Staff site visits
- Support USSPACECOM exercises and schedule accordingly
- Adhere to required safety procedures to prevent hazards
- Engage relevant functional and technical teams for assistance when necessary
- Provide support to the CSD Help Desk when not engaging in Executive communications duties
- Collaborate with Information Technology Custodian (ITEC), Project Managers, and CRD Analysts as necessary
Requirements:
- Must possess a current TS Security Clearance with eligibility for SCI
- Must meet and maintain DoD 8570.01 IAT Level II (Sec , CySA , CND, etc…) certification requirements throughout employment
- Associate's degree from an accredited university in Information Technology, Computer Science, or Management (may be used in place of experience)
- At least three (3) years of government contracting, or equivalent experience required
- Must have experience interacting with technical and business stakeholders
- Good written and interpersonal skills
- Good client management skills
- Ability to multi-task
- Extremely professional and customer-service-oriented
- Previous experience supporting high-level DoD Executives
Preferred:
- Bachelor of Science degree from an accredited university in Information Technology, Computer Science, or Management Experience with ServiceNow
- Microsoft Server 2022, 2019, or 2017 Administration Experience
- Administrative experience within Azure, Google Cloud, or AWS
- Azure Associate Certification
- Crestron Technician certification and/or Thinklogical Tech 300 certification
Locations: This position will be expected to perform duties at any customer facilities within Colorado Springs.
Rate: $70K - $85K
Closing Date: We will accept applications for this position until 3 Feb 2025 at 4:59 pm EST.
Aleut offers the following benefits to eligible employees:
- Health insurance
- Dental/Vision Insurance
- Paid Time Off
- Short- and Long-Term Disability
- Life insurance
- 401k, and match
Aleut Federal, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or genetics. In addition to federal law requirements, AF complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. AF prohibits workplace harassment based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
#AAE
Salary : $70,000 - $85,000
