Front Desk Receptionist

Job Title: Receptionist – HVAC Company

Job Overview:
We are seeking a highly organized, professional, and bilingual Receptionist to join our team at an established HVAC (Heating, Ventilation, and Air Conditioning) company. The ideal candidate will be responsible for providing excellent customer service, handling administrative tasks, and supporting the overall efficiency of our office operations.

Key Responsibilities:

• Front Desk Management:
• Greet and assist customers, contractors, and visitors in a professional and courteous manner.
• Answer and direct phone calls, take messages, and provide information as needed.
• Manage incoming and outgoing mail, packages, and deliveries.
• Scheduling & Appointments:
• Schedule service appointments for customers and technicians.
• Coordinate technician availability and ensure accurate dispatching of appointments.
• Confirm appointments and send reminders to customers as needed.
• Bilingual Communication:
• Speak fluently in both English and Spanish to communicate effectively with customers and team members.
• Translate documents or conversations as necessary to ensure clear communication.
• Permit Management:
• Coordinate and process necessary permits for HVAC installations and repairs.
• Ensure that all required permits are obtained in a timely manner and comply with local regulations.
• Administrative Support:
• Maintain accurate customer records and files.
• Process customer payments and assist with invoicing and billing inquiries.
• Assist with inventory tracking and ordering office supplies.
• Customer Service:
• Address customer concerns or issues with professionalism and resolve them promptly.
• Provide information regarding HVAC products, services, and warranties.
• Office Organization:
• Maintain an organized and clean front office area.
• Assist with general office tasks as required to support team operations.

Qualifications:

• High school diploma or equivalent; additional certifications or training in office administration is a plus.
• Previous experience as a receptionist, administrative assistant, or in a customer service role, preferably in an HVAC or trade-related field.
• Strong verbal and written communication skills in both English and Spanish.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and basic office equipment (fax, copier, phone systems).
• Ability to handle multiple tasks efficiently and maintain a professional demeanor under pressure.
• Knowledge of HVAC industry permits and processes is a plus, but not required (training will be provided).

Work Environment:

• Full-time position with standard office hours (Monday–Friday, 8:00 AM – 5:00 PM).
• Occasional overtime may be required based on business needs.
• Office environment within a fast-paced HVAC service company.

Compensation:

• Competitive salary based on experience.

We are an equal opportunity employer and encourage candidates from all backgrounds to apply.

How to Apply:
Please submit your resume and cover letter outlining your qualifications for the position. We look forward to hearing from you!

Job Type: Full-time

Pay: $17.60 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 8 hour shift

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18