NCDMV LPA Assistant Supervisor

Position Description

The primary purpose of this position is to provide administrative and clerical support in the local Division of Motor Vehicles office. An employee in this class performs clerical work in the processing of vehicle registrations, titles, and related documents for Alexander County License Plate Agency operated for the NC Division of Motor Vehicles. Employee must exercise initiative and independent judgment in performing assigned tasks and ensuring accurate records. Employee is expected to successfully balance a cash drawer at the end of the work day and perform end of day procedures as required by NCDMV. Employee must exercise tact, courtesy and firmness in frequent contact with the general public. Work is performed under the general direction and evaluation of the NCDMV License Plate Agency Supervisor.

Responsibilites

• Processes vehicle registration renewals, issues renewal stickers and collects renewal fees.
• Handles vehicle title work transfers and collects fees.
• Completes and notarizes documents as required by NCDMV.
• Provides assistance to public and handles telephone calls as needed with respect to NCDMV rules and regulations.
• Produces required reports, balances cash drawer, and prepares bank deposits daily with respect to NCDMV fees and notary fees.
• Oversees the day-to-day collections, balancing, and depositing of funds.
• Reviews the processed work of other Vehicle Registration Clerks before submitting work to NCDMV Headquarters.
• Leads training of vehicle registration clerks as necessary.
• Processes vehicle transfers, plate registrations, and all other work pertaining to dealers.
• Schedules vehicle registration clerks to ensure adequate staffing throughout the month.
• Perform other job duties as assigned.

Knowledge, Skills, & Abilities

• General knowledge of state motor vehicle titling and licensing procedures and practices.
• General knowledge of modern office practices.
• Ability to understand and follow oral and written directions.
• Must be able to communicate effectively in oral and written form.
• Ability to establish and follow detailed work procedures.
• Ability to operate standard office and computer equipment.
• Ability to enter data with speed and accuracy.
• Ability to establish and maintain effective working relationships with coworkers and general public.

Required Minimum Education / Experience

• Bachelor’s degree in Business Administration or related field and one year of work experience with public contact and data entry; or
• High School Diploma or GED and two years of work experience with public contact and data entry.
• Two years of supervisory experience.
• Possess a valid North Carolina Driver’s License.
• Notary Public commission or ability to obtain one within six months of hire date.