What are the responsibilities and job description for the Field Service Engineer / Technician position at Alexander Dennis Limited?
Field Service Engineer / Technician
Seattle
We're leading the transition to zero-emission mobility.
Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.
At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are.
Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!
POSITION SUMMARY :
Are you ready to take on a dynamic role that puts you at the heart of our commitment to exceptional customer service? As a Field Service Engineer, you'll provide hands-on supervision and support to ensure vehicle repairs are carried out efficiently, whether at customer workshops, vendor facilities, or on-site at customer premises. This role requires flexibility, as you'll work within a 24-hour operational environment, including shift work, overtime, and extensive travel. If you're a problem-solver with a passion for engineering excellence, we want to hear from you!
WHAT YOU WILL DO :
- To provide after sales support to customers with ADL product
- To supervise and support warranty repairs and campaign modifications.
- To co-ordinate repairs with other Field Service Engineers, contractors, suppliers and agents
- To help identify and report reliability, performance, and maintenance issues that affect customer perception of the ADL product
- Support in the communication to customers on progress of repairs
- To undertake the prompt completion of work records and timesheets for all warranty repairs including parts used.
- To provide product familiarisation and technical training to customers maintenance staff and parts personnel.
- To fast-track issues of high customer concern to Overseas Service Manager and provide daily availability reports.
- To diagnose and assist in repair of Mechanical, Electrical and Body related faults
- This role will involve training individuals and providing technical advice on deep diagnostics and repairs on latest generation vehicles, both standard driveline, EV, and Hybrid buses.
- Customer satisfactions by ensuring vehicles are promptly returned to service.
- Work as part of a team following company guidelines and safety policy.
WHAT YOU NEED TO BE SUCCESSFUL :
WHY JOIN OUR TEAM :
OUR WHY :
We move people. The world's most precious cargo.
We are driven by our purpose : we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.
NEXT STEPS :
If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV!
We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.
If you are an internal applicant, you have a responsibility to inform your current line / department manager and local human resources representative before applying for the role.
Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on 44 1324 621 672 or send an email to
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