About Us
One team. A world of talent. #WeAreAms.
At AMS, we believe in nurturing talent and fostering a culture where passion for success thrives. As part of our commitment to your growth and development, we encourage you to explore opportunities available within our organization. Your talent is our greatest asset, and we're dedicated to providing avenues for you to reach its fullest potential. We do so by providing the environment, resources, networks, and career experiences essential for your progress.
Take the next step in your career journey and discover our exciting opportunities.
The Role
The Client Success Advisor is the day-to-day primary contact for our clients, building trusted partnerships that grow accounts and robust alliances. Responsible for ensuring client satisfaction, profitability, and the timely delivery of quality client projects. The Client Success Advisor is the lynch pin between the client and AMS teams.
They maintain a deep understanding of client's organizations, challenges, motivations and needs, whilst pulling on SME knowledge from across the wider team, to ensure the development of effective strategies. They are accountable for the successful delivery of projects on time and on budget whilst understanding, meeting and, where possible, exceeding the client expectations. In addition, this role involves engaging with and hearing / soliciting feedback from franchise owners and facilitating communication between the franchise and the recruiting delivery team during an escalation.
The Client Success Advisor works closely with the Customer Success Manager and Senior Manager to ensure accurate and timely delivery on all deliverables.
We are looking to hire an RPO Sales Consultant to work within the mentioned locations.
This is a remote role.
Key Accountabilities
You'll support our success by :
Recruitment Delivery
- Deep understanding of the recruitment process, technology used, and talent market in order to engage in detailed conversations with clients.
Client Engagement
Input into the creation of strategic client development plans (CDPs) for each client annually (where appropriate).Proactively email and call prospective franchise clients to sell AMS services, meeting daily, weekly, and monthly production metrics.Deliver compelling client presentations aimed at driving client growth, securing new sales, or initiating projects.Develop case studies for each completed client project to showcase success and attract new business.Support on new business and new client and RPO projects (e.g. diagnostics) as required.Occasional travel to client site, AMS sites, or franchise conferences.Manage the client data and activity in the selected Sales CRM to track progress and opportunities.New Business & Growth
Support new business pitches with persuasive presentations and proposals.Research contact information for prospects to build a robust sales pipeline.Email and call prospects until an introduction meeting is scheduled.Establish and nurture relationships with new clients to drive sales growth.Maintain expert knowledge of AMS offerings to effectively sell solutions.Consistently meet monthly new sales targets.Client Management
Taking ownership of assigned client activity with a high level of service delivery that develops and retains AMS as a trusted partner and supplierDeliver client proposals and pitches with a clear understanding of client challenges and profitable solutions.Conduct meetings with clients and key stakeholders, keeping them informed and updated on project status.Identify, engage, and convert opportunities to grow relationships and revenues for existing clients.Present work to clients and prospects, incorporating feedback to improve future sales efforts.Develop a deep understanding of relevant client industries and trends to tailor sales strategies.Innovation
Create high-quality presentation documentation to support sales efforts.Consult with franchisees on additional AMS products and services to meet their business needs and drive sales.Operations & Compliance
Compliance with all mandatory AMS and Client required trainingFranchise Inside Sales, Hospitality, & Customer Support trainingSkills & Experience
You'll need to demonstrate :
Sales and Business Development Expertise
Proven track record in sales, business development, or account management roles.Experience in developing and executing sales strategies to achieve targets.Industry Knowledge
Familiarity with the recruitment industry, talent acquisition processes, and market trends.Understanding of franchise business models and operations.Technical Proficiency
Proficiency in using CRM software and other sales tools.Comfortable with technology and able to quickly learn new systems.Analytical Skills
Strong analytical skills to assess client needs, market conditions, and sales performance.Ability to develop data-driven strategies and solutions.Communication and Interpersonal Skills
Excellent verbal and written communication skills.Strong interpersonal skills to build and maintain client relationships.Problem-Solving Abilities
Ability to identify client challenges and develop effective solutions.Strong decision-making skills and the ability to handle complex situations.Project Management Skills
Experience in managing multiple projects simultaneously.Strong organizational skills and attention to detail.Adaptability and Flexibility
Ability to adapt to changing client needs and market conditions.Flexibility to travel and work with remote teams as needed.Leadership and Team Collaboration
Experience in leading or collaborating with cross-functional teams.Ability to mentor and support junior team members.Customer-Centric Mindset
Strong focus on delivering exceptional customer service and client satisfaction.Ability to anticipate client needs and exceed expectations.Desired Knowledge, Skills and Experience
Experience of working with remote teamsKnowledge of end-to-end project deliveryStrong consulting skills and an ability to accurately diagnose a client's challenges and develop holistic strategies to meet their objectives and deliver a strong ROIExperience of developing clients and management of a portfolio of assigned client businessHigh focus on quality control and service excellenceOther
Every one of us plays a pivotal role in our success, whether engaging directly with clients or shaping the value we add behind the scenes. Together, it means more insight and expertise for our clients and more exciting career paths and experiences for us.
Apart from our benefits package, you'll also get to enjoy the flexibility, autonomy, and trust to work in a way that works best for you. We just focus on providing the means to meet, collaborate, and support each other however you choose.
We offer :
Full training and supportHigh value and challenging workA vibrant, diverse, and collaborative cultureFlexible workingA competitive reward and benefits packageThe opportunity to embark on a recruitment career with one of the world's leading recruitment companiesDetails may vary slightly depending on your location, local labor law, etc.Our culture of inclusion and belonging.
We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.
If you require any accommodations or have any accessibility needs, please reach out via email [email protected] or make a member of our Talent Acquisition team aware at any time.
Hit the Apply now button to get your journey started!
