What are the responsibilities and job description for the Patient Access Coordinator position at Alexander Valley Healthcare?
About the Role
Alexander Valley Healthcare is seeking a highly organized and detail-oriented Medical Support Associate to join our team. This individual will be responsible for providing exceptional customer service, scheduling appointments, and maintaining accurate records.
Duties and Responsibilities:
- Schedule patient appointments with healthcare providers
- Verify patient information and update records as necessary
- Prepare telephone encounters and messages according to organizational protocols
- Notify patients of eligibility requirements and application process for state-funded programs
Requirements:
- High School Diploma or Equivalent
- Ability to read, write, and communicate bilingually preferred
- Basic computer skills
- Courteous and professional behavior in all interactions with the public
Working Conditions:
- Standing/Walking: Up to 10% of the workday consists of stand/walking on tile and cement floors while performing duties
- Sitting: Up to 100% of the workday may be spent sitting answering the telephone
