What are the responsibilities and job description for the Sales Supervisor (South Coast Plaza) position at Alexander Wang LLC?
The Sales Supervisor role is a position at the center of providing an excellent client experience in Alexander Wang retail locations. The role is directly responsible for all selling components during client interactions. This is an exciting opportunity for a candidate who wants to be developed to lead a specific part of the business with passion and purposeful action, to positively impact both the financial results as well as the overall client experience of the store. this position reports into the Store Manager.
This role is based in our South Coast Plaza location in Costa Mesa, CA.
Key Objective
Act as brand ambassador consistently sharing and embodying the aesthetics of Alexander Wang. Proactive in acquiring and building a loyal client base through different touchpoints, services, and communication channels to ensure a fully immersive and authentic client experience.
Responsibilities include but are not limited to :
Execute daily opening and closing responsibilities including POS and cash drawer closings, etc.
Serve as a role model to Store Support Associates, always embodying exceptional standards and ensuring a professional work environment and consistent client experience
Able to manage client experience expectations, ensuring brand’s goals are met for every client interaction
Able to learn and adhere to operational processes
Able to maintain high level of energy from greeting customers, to discovering their connection to the brand, to styling the client appropriately across all categories to capturing meaningful data to build a return client base
Maintain clear understanding of new arrivals, best sellers and fit information to be able to advise clients quickly and knowledgably
Support all operational tasks as needed—being a team player and assist with necessary stock receiving processes and maintain proper standards set by the Stock Supervisor when interacting with merchandise
Support visual floor moves and maintain visual standards as needed
Able to consistently meet monthly / quarterly / yearly sales objectives as determined by management and reach growth in sales YoY
Able to communicate with corporate partners in relation to the specific area of business assigned, and assist store management with coordinating training, providing information / updates, and host team meetings as the subject expert in the store
Ability to accurately collect customer data at Point of Sale in compliance with local / state guidelines and manage client communication appropriately
Qualifications / Skills
Bachelor’s or relevant degree preferred
1-3 years of managerial or supervisor experience
1-3 years of experience in sales or customer service
Proficiency in a second language is a plus (i.e. Mandarin, Spanish, Russian, Chinese)
Exhibit proficiency in Word and Excel
Excellent communication skills
Knowledgeable on trends and adept with styling
Genuine curiosity to build long term relationship with clients
Excellent storyteller
Strong organizational skills
We are an Equal Opportunity Employer M / D / F / V
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