What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Alexandro Uribe - State Farm Agent?
Benefits :
401(k) matching
Paid time off
Profit sharing
ROLE DESCRIPTION :
As an Team Member at our agency, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES :
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.
QUALIFICATIONS :
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer
Able to obtain Property & Casualty insurance license
BENEFITS :
Paid time off (holidays and personal / sick days)
Monthly Benefit supplement
401k matching
Salary plus commission / bonus
Growth potential / opportunities for advancement within my agency
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