What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Alexis Ducorbier - State Farm Agent?
Benefits :
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Job Description :
Position Overview : We are looking for a motivated and licensed Customer Service Team Member to join our thriving insurance agency. This role combines customer service with sales responsibilities, requiring a strong commitment to client satisfaction while achieving sales goals. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to effectively promote and sell insurance products.
Key Responsibilities :
Serve as the primary point of contact for clients via phone, email, and in-person inquiries.
Meet or exceed established sales goals by identifying client needs and recommending appropriate insurance solutions.
Assist clients with policy inquiries, including coverage details, policy changes, and renewals.
Guide clients through the claims process, ensuring they understand the necessary steps.
Maintain accurate records of client interactions, sales activities, and transactions in the agency’s database.
Work collaboratively with team members to provide comprehensive customer service.
Gather client feedback to identify areas for improvement in service delivery and sales strategies.
Qualifications :
What We Offer :
If you are a licensed insurance professional with a passion for customer service and sales, we invite you to apply for the Licensed Customer Service Team Member position at our insurance agency. Join us in making a positive impact on our clients' lives while achieving your career goals!
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