What are the responsibilities and job description for the Remote Call Center Representative position at Alexis Fiscal Advisory?
Remote Call Center Representative – Work from Home Job Type : Full-Time / Part-Time | Remote | Flexible Schedule Job Overview : We are looking for a Remote Call Center Representative to join our team and provide exceptional customer service from the comfort of your home. In this role, you will handle incoming and outgoing calls , assist customers with inquiries, and ensure a positive experience. If you have strong communication skills and enjoy helping people , this is a great opportunity to work remotely with flexible hours. Key Responsibilities : Answer and manage incoming calls in a professional and friendly manner. Assist customers with product / service inquiries, troubleshooting, and order processing . Handle customer complaints, resolve issues, and escalate complex concerns as needed. Document customer interactions, feedback, and resolutions in the system. Follow company scripts and guidelines to ensure consistency and accuracy in communication. Meet performance metrics such as call handling time, customer satisfaction, and issue resolution rates . Collaborate with team members and supervisors to ensure smooth operations. Requirements : Previous customer service or call center experience is a plus, but not required. Strong verbal communication skills and the ability to handle different customer personalities. Ability to multitask, stay organized, and work efficiently in a remote environment. Familiarity with CRM systems, phone software, and basic computer skills . Reliable internet connection, a quiet workspace, and a headset for clear communication. A positive attitude, patience, and problem-solving skills to assist customers effectively. Powered by JazzHR