What are the responsibilities and job description for the Customer Service/Sales Representative position at Alfa Insurance- Brooks Hendrix Agency?
Job Overview
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service while promoting our products and services. Your ability to communicate effectively and analyze customer needs will be crucial in driving sales and ensuring customer satisfaction.
Responsibilities
- Engage with customers through various channels, including phone, email, and in-person interactions.
- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring a positive experience.
- Promote and sell products or services by understanding customer needs and recommending appropriate solutions.
- Handle cash transactions accurately and efficiently while maintaining a balanced cash drawer.
- Utilize computerized systems to manage customer accounts, process orders, and track sales activities.
- Maintain up-to-date knowledge of product offerings to effectively communicate features and benefits to customers.
- Collaborate with team members to achieve sales targets and enhance overall client satisfaction.
- Demonstrate excellent phone etiquette while managing high call volumes.
Skills
- Strong communication skills with the ability to articulate ideas clearly and effectively.
- Proficient in computerized systems for data entry and customer management.
- Previous experience in sales or customer service is highly desirable.
- Cash handling experience is beneficial for managing transactions accurately.
- Ability to analyze customer needs and provide tailored solutions.
- Excellent phone etiquette that fosters positive interactions with clients.
- Commitment to delivering exceptional client services that exceed expectations.
- Insurance License preferred; ability to obtain license is mandatory.
Join our team today and contribute to creating memorable experiences for our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: From $14.50 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- Day shift
License/Certification:
- Property & Casualty License (Required)
- Life & Health Insurance License (Preferred)
Ability to Commute:
- Dublin, GA 31021 (Required)
Ability to Relocate:
- Dublin, GA 31021: Relocate before starting work (Required)
Work Location: In person
Salary : $15