What are the responsibilities and job description for the Contact Management Specialist I position at Alfa Insurance Corporate Careers?
Company Overview
Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of automobile, home, life, farm and business insurance products. Alfa is known for its superior customer service and boasts 94% claims satisfaction. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.
Working as a Contact Management Specialist I for Alfa Insurance® is more than just processing changes in the system. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.
Job Summary
Job Summary
If you are looking for a career path and not just a job, have a sharp eye for detail and deadlines, and love working with a team of dedicated professionals who strive for customer service excellence, then you may be the ideal Contact Management Specialist I. You will need excellent communication, organization, time management skills, and basic proficiency in Microsoft Office.
Responsibilities
- Process policy changes in Guidewire for P&C policies to include address changes, membership, customer number changes, contact updates, and agent recodes.
- Process returned mail for P&C and Life policies.
- Process Guidewire Activities.
- Use a tracking system.
Qualifications
- High school diploma required.
- Guidewire, Outlook, Word, and Excel experience is helpful.
- Multi-tasking is required for this position, along with the ability and expertise to perform research.
- Good communication skills are required as this position interacts with the field and home office employees in gathering information, as well as outside contacts such as mortgagees and lienholders.
- Must follow comprehensive workflows.
Benefits/Perks
- Opportunity for annual performance bonus
- Discounts on your auto insurance (underwriting approval required)
- Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
- Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
- Short-term and long-term disability
- Flexible Healthcare and Childcare spending accounts for tax savings
- Opportunities for advancement
- Continuous training and support throughout your career with Alfa
- College tuition discounts at various colleges in Alabama
- Fitness center
- Onsite cafeteria
- Access to onsite childcare center
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