What are the responsibilities and job description for the Customer Service Representative position at Alfa Insurance?
Company Description
Founded in 1946 by the Alabama Farmers Federation, Alfa Insurance is a reliable, stable, and affordable provider of insurance in Grand Bay, AL. Rated A (Excellent) by the A.M. Best Company, both our property and casualty insurance companies and our life insurance company have earned a reputation for being one of the state's most trusted providers of insurance. Alfa is committed to providing personalized service and the best customer experience to its customers.
Role Description
This is a full-time, on-site role for a Customer Sales & Service Representative at Alfa Insurance in Grand Bay, AL. The Customer Service Representative will be responsible for assisting our policyholders with their inquiries, processing policy changes, quoting new prospects and resolving customer issues. Other responsibilities include documenting customer interactions and providing exceptional customer support.
Qualifications
- Strong customer service and support skills
- Ability to provide an exceptional customer experience
- Experience with customer satisfaction and support
- Excellent communication and problem-solving skills
- Ability to multitask and work in a fast-paced environment.
- Experience in the insurance industry is a plus.
Benefits
- Comprehensive 401k plan with generous company contribution to support your long-term financial goals.
- Enjoy a healthy work-life balance with paid time off, allowing you to recharge and spend quality time outside of work.
- Performance excellence is rewarded through annual bonuses, recognizing your contributions to the company's success.
- Exciting incentive trips await as a testament to your hard work and dedication.
- Your well-being is a priority with company-paid health insurance, ensuring you have access to quality healthcare.
- Receive competitive pay, reflecting the value of your skills and experience in the dynamic work environment.
