What are the responsibilities and job description for the Floor Manager position at Alfalla Hospitality Group?
Floor Manager Expectations & Responsibilities – Alfalla Hospitality Group (AHG)
Your primary responsibility is to ensure every guest leaves happy by proactively engaging with tables, identifying service gaps, and making immediate adjustments to maintain a seamless dining experience. You are the bridge between the guests and the service team, and your leadership directly impacts our ability to deliver exceptional, five-star hospitality every night.
Your Role & Responsibilities1. Guest Experience & Table Touches
- Your #1 job is guest satisfaction. Regularly visit tables, engage with guests, and ensure they are enjoying their meal.
- Anticipate guest needs before they ask and resolve any issues on the spot—we don’t let problems linger or escalate.
- If something goes wrong, own it and fix it. We don’t wait for guests to leave unhappy or write a bad review—we take action immediately.
- The goal is to ensure every guest leaves with a five-star experience.
2. Leading the Floor & Filling Service Gaps
- You are responsible for the flow of service. If water needs to be filled, food or drinks needs to be run, or a table needs to be cleared or reset—you step in and handle it.
- We do not stop service to find out who is responsible—if something is missing, we fix it first. The guest should never experience a delay.
- After service, we coach—not reprimand. If there are repeated service gaps, we address them later to ensure improvement without disrupting the guest experience.
- Your leadership should be action-based—when you step in and set the standard, the team will follow.
3. Supporting & Coaching the Team
- Be the first line of support for servers, hosts, bartenders, and food runners during service.
- If a guest has a concern about service, address it professionally in the moment and coach the team after service.
- Reinforce AHG’s Better Everyday mindset by focusing on solutions, growth, and positive reinforcement.
- Recognize great service and encourage a culture of teamwork, accountability, and hospitality excellence.
4. Ensuring Operational Excellence
- Work closely with the kitchen and bar teams to maintain consistency and quality.
- Keep an eye on timing and service flow—help expedite when needed, ensure drinks and food arrive promptly, and troubleshoot delays.
- Maintain a clean, organized, and professional dining environment at all times.
What We Expect From You
- Be proactive, hands-on, and solution-driven. If something needs to be done, do it.
- Prioritize guest satisfaction over assigning blame. If a guest is waiting on something, fix it first and coach later.
- Lead with energy and confidence. Your presence on the floor sets the tone for the entire team.
- Commit to being Better Everyday. Look for ways to improve service, enhance the guest experience, and support the team’s growth.
Why This Role Matters
At AHG, hospitality is everything. As a Floor Manager ,you are not just overseeing service—you are creating memorable experiences for every guest. Your leadership ensures that our high service standards are met and that guests leave not only satisfied but eager to return.
We trust you to own this role and lead with confidence. Let’s be Better Everyday.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discount
Shift:
- Day shift
- Evening shift
- Night shift
Work Location: In person
Salary : $18 - $25