What are the responsibilities and job description for the Child Care Services Representative position at Alfond Youth And Community Center?
Job Type
Full-time
Description
Have you ever wished that the signing up for childcare was easier to navigate? Now, you can be the person making the process easy for others as our Childcare Service Representative! Help families by registering their children in childcare and helping them stay on top of their payments. If you are someone who is sociable and wants to support the community with your accounting and computer skills, the AYCC is looking for someone like you!
BENEFITS :
Health insurance
Dental insurance
Vision insurance
Employer paid life insurance
Supplemental life insurance
Cancer / critical illness supplemental insurance
Paid time off (Vacation, PTO, holidays, and floating holidays)
Employee Assistance Program
ESSENTIAL FUNCTIONS :
Service childcare families through the timely and accurate processing of childcare registrations, providing in-person and / or phone assistance and updates to families, processing billing, and following up on past due balances.
Create and maintain professional relationships within all levels of the organization and provide excellent customer service internally and externally.
Communicate and educate households regarding resources and funding opportunities, including but not limited to workshops, onsite visits, and in-person consultations. Support and assist with community outreach.
Process childcare registrations and attend open houses and informational sessions.
Input approved financial aid and scholarship amounts and communicate amounts with families.
Communicate all necessary registration information verbally or in writing for all childcare programs under licensing, policies, rules, and regulations.
Process, track, and follow-up on registrations to ensure complete and accurate records meeting compliance with all applicable policies, laws, and regulations.
Set up and process third-party billing and private / full pay weekly / monthly invoices.
Assist with collections and billing and follow up on past due balances.
Process overdue payments over the phone and in-person.
Research and recommend changes to childcare billing system to achieve highest childcare reimbursements available from the State of Maine.
Research and respond to billing and invoicing inquiries from families and third parties.
SKILLS & COMPETENCIES :
Flexibility to operate in a fast-paced environment.
Ability to maintain accuracy in time sensitive situations.
Ability to manage multiple projects and shift priorities as needed.
Strong critical thinking and problem-solving skills.
Strong attention to detail and organization.
Strong interpersonal and communication skills, both verbally and in writing.
Strong computer literacy including spreadsheet / database programs.
Ability to work independently and as a team member.
Ability to maintain confidentiality.
WORK SCEHDULE : Full-time, 40 hours. Mon - Fri, 8 : 30 - 5 : 00. May occasionally require ability to work more than scheduled hours a day or weekends to meet organization deadlines and operating needs.
Requirements
REQUIRED KNOWLEDGE / EDUCATION / CERTIFICATION :
High School diploma or equivalent required; associate degree preferred
Prior knowledge of Maine Childcare Subsidy Program preferred.
Working knowledge of Microsoft Word, Excel, PowerPoint, Adobe, and Outlook
EXPERIENCE :
Minimum 1 year of customer service experience both face-to-face and by phone
Minimum 1 year data entry experience using information systems and / or databases
Experience with computerized accounting software (preference given to State of Maine online billing program, and knowledge of DAXKO).
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