Collegiate General Manager

Location: Alfred, NY Category: Professional Posted On: Mon Feb 24 2025 Job Description:

Alfred State College is excited to take over the management of the Collegiate Restaurant, a beloved, long-standing establishment in the heart of a vibrant college town. Operating for over 100 years, the Collegiate Restaurant is not just a dining destination, it's a college staple known for its nostalgic diner experience, welcoming atmosphere, and strong community ties.

With this transition, the restaurant will also serve as a learning lab for Alfred State students, providing hands-on experience in culinary arts, hospitality management, and business operations. The General Manager will play a pivotal role in ensuring both an exceptional customer experience and a valuable student learning environment, all while navigating the restaurant's integration into the structured state system.

This is a unique opportunity for a dynamic, people-focused leader who is passionate about hospitality, thrives in a teaching and mentorship role, and can effectively manage change while maintaining operational excellence.

Key Responsibilities

• Operational Management & Compliance
• Oversee all aspects of daily restaurant operations, ensuring efficiency, service quality, and adherence to health and safety regulations.
• Work within the Alfred State College framework to align operations with institutional policies and procedures.
• Manage inventory, vendor relationships, and procurement while maintaining cost controls.
• Ensure smooth restaurant operations during peak hours while balancing the needs of students, faculty, and local patrons.
• Leadership & Staff Development
• Recruit, train, and manage a team that includes both professional staff and student employees.
• Create an inclusive and collaborative work environment that values learning and mentorship.
• Develop staff schedules that accommodate student workers and lab-based learning experiences.
• Conduct performance evaluations, provide coaching, and foster a positive team culture.
• Student Engagement & Learning Experience
• Work closely with Alfred State faculty to integrate hands-on learning opportunities for students in academic programs.
• Ensure students have meaningful, structured learning experiences while maintaining high service standards.
• Balance the demands of a working restaurant with the flexibility needed for student training and development.
• Customer Experience & Community Engagement
• Continue the tradition of warm, friendly service that has made the Collegiate Restaurant a local favorite.
• Foster a welcoming environment for students, faculty, alumni, and the broader community.
• Address and resolve customer complaints promptly and professionally.
• Develop strategies to improve guest satisfaction and increase repeat business.
• Promote the restaurant's new role as a college-affiliated dining and learning space through marketing and community outreach.
• Financial & Administrative Management
• Prepare and manage the restaurant's budget within the guidelines of a state-run institution.
• Monitor financial performance and implement cost-control measures.
• Track daily sales and manage cash handling procedures.
• Monitor inventory levels and coordinate with suppliers to ensure timely procurement of quality ingredients and supplies.
• Oversee payroll and scheduling in alignment with both student employment policies and full-time staff contracts.
• Change Management & Adaptability
• Lead the restaurant through the transition from private to college management, ensuring continuity in operations and seamless integration into Alfred State's structure.
• Navigate state policies, procedures, and reporting requirements, working closely with college administrators.
• Foster a positive, adaptable workplace that embraces change while respecting the restaurant's deep-rooted traditions.
• Marketing & Community Engagement
• Collaborate on local marketing strategies to attract and retain customers.
• Represent the restaurant at community events and build relationships with local organizations.
• Compliance & Safety
• Ensure compliance with local, state, and federal laws, including food safety, alcohol service, and employment regulations.
• Conduct regular inspections to maintain high standards of cleanliness and safety.
  
  

Job Requirements

Minimum Qualifications

• Proven experience in restaurant management, including staff supervision and operational oversight.
• Strong leadership skills with the ability to effectively manage multi-shift teams.
• Proficiency in managing employees, monitoring staff performance, and fostering a collaborative work environment.
• Excellent organizational and time management skills to prioritize and balance competing demands.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to drive informed decision-making.
• Strong ethical conduct with a demonstrated ability to make sound, responsible business decisions.
• Technical aptitude to utilize POS systems, email, and Microsoft Office programs.
• Advanced written and documentation skills, with the ability to maintain records and prepare reports.
• Excellent interpersonal and communication skills, able to develop and maintain professional relationships with co-workers, vendors, and guests.
• Ability to work flexible shifts, including evenings, weekends, and holidays, as needed.
  
  

Preferred Qualifications

• Bachelor's degree in hospitality management or a related field
• Certification in food safety management
  
  

Position Type & Work Hours

• Schedule varies on a continual basis and requires flexibility.
• Long hours, varied shifts and weekend work should be expected.
  
  

Work Environment

• Work requires standing for long periods, operating near hot equipment (broilers, ovens), and occasional work at heights.
• High-pressure environment requiring the ability to multitask and maintain efficiency under demanding conditions.
• This position is very active and requires standing, walking, bending, kneeling, stooping, and crouching all day.
• The employee will frequently lift and/or move items up to 50 pounds, and use hands to finger, handle, or feel objects, tools or controls.
• Ability to work in fast-paced restaurant setting with varying noise levels?from moderate to loud in the kitchen and dining areas.
• Conditions may be slippery, requiring caution and adherence to safety protocols.
• Employees may experience extreme hot or cold environments frequently.
  
  

Additional Information

The salary range for this position begins at $62,696 and may increase commensurate with qualifications and experience. Employees are also offered EXCEPTIONAL BENEFITS! We offer extensive healthcare and retirement options, including the opportunity for a pension. Furthermore, we prioritize a harmonious integration of work, personal life, and academic endeavors to support your overall work-life balance and effectiveness.

Benefits Options Include

Health Insurance:

• Cost effective health insurance premiums with 73% to 88% covered by the employer.
• PPO or HMO option for personalized healthcare solutions.
• Exceptional fertility benefits available.
• Accumulated sick leave can cover a health insurance premium in retirement.
  
  

Dental And Vision

• No cost dental and vision benefits for employees and eligible dependents.
  
  

Educational Support

• Tuition benefits to invest in your continuous learning and professional development.
  
  

Paid Time Off

• New employees in this negotiating unit are eligible for 13 paid sick and vacation days per year, increasing with years of service.
• Up to 13 paid holidays annually
• Paid parental and family leave
  
  

Retirement Plans

• Various retirement options, including a defined benefits (pension) plan. With the pension, retired employees receive a defined monthly income for the rest of their life.
• Additional pre- and post- tax voluntary retirement savings options are available.
  
  

Our comprehensive compensation and benefits package are designed to exceed your expectations, affirming our dedication to your overall well-being and professional growth.

Non-Discrimination Notice

Alfred State College hereby advises students, parents, employees, and the general public that it offers employment and educational opportunities, including career and technical educational opportunities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, gender expression, sexual orientation, familial status, marital status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants, or other members of the college community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

Alfred State policy is in accordance with federal and state laws and regulations prohibiting discrimination and harassment. These laws include the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, Title VII of the Civil Rights Act of 1964 as Amended by the Equal Employment Opportunity Act of 1972, and the New York State Human Rights Law. These laws prohibit discrimination and harassment, including sexual harassment and sexual violence.

Grievance Procedures Are Available To Interested Persons By Contacting Either Of The Compliance Officers/coordinators Listed Below. Inquiries Regarding The Application Of Title IX And Other Laws, Regulations, And Policies Prohibiting Discrimination May Be Directed To

Angela Koskoff

Chief Diversity Officer

Alfred State College

10 Upper College Drive

Alfred, NY 14802

koskofam@alfredstate.edu

Phone 607-587-4026

If you would like to receive the combined Annual Security and Fire Safety Report which contains this information, you can stop in and request one at the University Police Department, located in the TG House on Lower College Drive or request a copy by calling the University Police at 607-587-3999. This report is available on the college's website at: http://www.alfredstate.edu/university-police/annual-security-and-fire-safety-report