Customer Service Professional I

About ALG: At ALG, we are dedicated to creating an environment that values Teamwork and commitment, and strives for Excellence in everything we do. Our team is united in providing outstanding service and solutions for custom labels and decals. If you share our passion for collaboration, dedication, and achieving exceptional results, we invite you to join our growing team.

Position Summary: As a Customer Service Professional 1, you will play a pivotal role in ensuring exceptional service for both internal and external customers. Working in a fast-paced manufacturing facility, you will manage order entry, support clerical operations, and contribute to the production of high-quality durable custom labels and decals.

Your contributions will reflect ALG’s core values by fostering Teamwork with colleagues, demonstrating Commitment to customer satisfaction, and delivering Excellence through your attention to detail and proactive approach.

Key Responsibilities:

• Inventory Management: Handle inventory releases and replenishments according to program parameters.
• Order Processing: Accurately enter orders for all production processes, including repeat and replenishment jobs.
• Customer Support: Assist with customer-requested functions, such as ASN entries, portal updates, and delivery confirmations.
• Administrative Duties: Perform front desk responsibilities and general office operations with professionalism and efficiency.
• Communication: Maintain clear, timely, and effective communication with internal and external customers to coordinate production, resolve issues, and address special requests.
• Professionalism: Exhibit integrity, positivity, and professionalism in all interactions.
• Documentation: Record appropriate actions and activities to ensure accurate tracking of customer interactions.
• Quality Focus: Uphold the highest quality standards in every task and responsibility.
• Responsiveness: Respond promptly and effectively to customer inquiries and needs.
• Team Collaboration: Work collaboratively with colleagues to meet shared goals and uphold ALG’s commitment to Teamwork.
• Continuous Improvement: Actively maintain a workplace culture centered on Excellence and operational improvement.
• Additional Tasks: Complete other duties as assigned.

• High School Diploma or GED
• Minimum 2 years of work experience in customer service, account management, sales or relative experience.
• Work experience in printing, manufacturing, or technical company preferred.
• Servant mentality, positive attitude.
• Excellent communication skills (Both Verbal and Written)
• Ability to manage multiple priorities.
• Able to review and check own work for errors.
• Good decision-making skills when analyzing information.
• Excellent computer skills including all Microsoft Office products.
• Work with limited supervision takes the initiative to assist others.

At ALG, we believe that Teamwork, Commitment, and Excellence are the foundation of our success.

Join us and be part of a team where your contributions truly make a difference.