B2B SERVICE SPECIALIST (REMOTE OPPORTUNITY)

ALG Vacations (ALGV), part of Hyatt, is widely recognized for providing the industry's leading leisure travel experience to destinations worldwide. As North America's leading vertically integrated travel, hospitality, and leisure management groups, we can oversee all aspects of the vacation- from the moment a guest books a trip to the time they return home. Serving more than three million passengers annually, each of our highly respected brands offers unique benefits and a wide portfolio of destinations.

Grow your career as B2B Service Specialist within ALG Vacations. As a member of this team, you will be responsible to providing exceptional support for our top-performing travel agents across various brands. Their primary focus is to exceed service expectations, address complex reservation challenges efficiently, and create trust that enhances customer retention. The ultimate goal is to increase market share and drive profitability by cultivating personalized relationships with ALG’s most valuable travel agents. A successful team member will deliver outstanding, industry-leading support, ensuring long-term brand loyalty.

This position includes an 8.5-hour shift with (2) scheduled paid 15-minute breaks and an unpaid 30-minute lunch. The starting shift will be our closing shift, example shift hours include: 12:30 pm – 9 pm/ 1 pm – 9:30 pm (EST). Schedules are not permanent and are bid on once a year based off performance. Colleagues are expected to work (1) weekend day but are given a day off during the week if they are working a weekend day (please note: not all schedules will have consecutive days off).

Essential Functions:

• Provide Service and Escalation support for top accounts through making complex bookings and assisting with modifications to previously booked reservations.
• Communicate and uphold policies pertaining to fulfillment of Travel Agent expectations.
• Focus on service and opportunities to respond to requests, increase vacation value by offering options and upgrades that enhance the customer experience and provide first call resolution.
• Utilize multiple systems and provide education and support to Travel Agents on all booking systems, including VAX PRO.
• Focus on problem resolution and sales skills with attention to detail and documentation to decrease errors and maintain profitability.
• Ability to quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing.
• Resolve technical errors independently.
• Demonstrate a commitment to Hyatt core values.
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Qualifications:

• 1-3 Years Customer Services and computer proficient.
• Travel experience a plus
• Familiarity with MS Office.
• Ability to navigate the internet.
• Ability to adapt to a fast-paced changing environment.

About ALG Vacations

It all begins when our client’s book with ALG Vacations. As North America’s leading tour operator, we keep our standards as high as our passion for travel, working together with our agents to ensure every client’s vacation exceeds every expectation. We are an industry innovator that combines the expertise of many different brands.

ALG Vacations consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across multiple segments, comprising:

• Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands

• Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®

• Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®

• Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.

Since 2021, ALG Vacations has proudly been part of Hyatt. At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. Since 1957, our colleagues have been at the heart of driving Hyatt to become one of the world’s leading and fastest-growing hospitality brands, without ever losing focus on people and care.

To learn more about ALG Vacations: https://alg.www.vaxvacationaccess.com/about-us/

Our Values

At ALG Vacations, we care for people so they can be at their best. We bring our values to life every day to ensure our colleagues have what they need to thrive, be their best selves, and create memorable guest experiences.

Experimentation • Empathy • Inclusion • Integrity • Respect • Well- Being

Our Commitment to Diversity, Equity, & Inclusion

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

We’re proud to offer exceptional corporate benefits which include:

• Travel Perks and Benefits for both ALG Vacations and Hyatt

• Medical, Dental and Vision Insurance

• Basic Life Insurance

• Short- & Long-Term Disability

• Paid Parental Leave

• Corporate Wellness Program

• Travel Discounts & Deals

• Paid Time Off & Holidays

• 401(k) Plan with Company Match

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks.

The salary range for this position is $18.75-$20.00/hr.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.