Data entry

Hi,

Hope you are well.

Below is the job description kindly go through and let me know if you are interested.

Data Entry

Bentonville, AR(Hybrid 3 days onsite)

Mandatory Skill: You have to be strong in Sharepoint/Tableau/Excel(Atleast 1)

Essential Functions:

Supports and executes company operations by collaborating with cross-functional partners to ensure the needs of the customer and business are met.

Communicates with internal and external partners regarding processes, requirements, and performance measurements to support compliance of the Marketplace.

Review new or flagged products with daily reporting of rule inaccuracy.

Execute best-practice standards and report trends or behaviors requiring escalation

Completes work assignments and priorities by using policies, data, and resources.

Recommends and proactively escalates opportunities to enable the Trust and Safety team to meet its customer promise.

Solutions will be grounded in data and metrics that drive the business.

Responsibilities

Process customer escalations and safety issues in internal systems, ensuring proper documentation and accurate data entry. Follow current policies to appropriately categorize these issues. Review incident history to take appropriate action on accounts.

Act as liaison and coordinate investigation efforts between internal/external teams. Ensure there is appropriate follow-up and information is exchanged efficiently.

Collect statements from drivers, customers, and stores to assist with resolving customer complaints and safety issues. Document these details in our systems. Leverage this information to make a determination on restricting driver/customer access to the platform.

Analyze GPS and timestamp data to understand the timeline of events.

Understand Trust and Safety and store operational processes with guidance from the team.

Address feedback provided by drivers on current operations, processes, and the driver app. Route them to the appropriate team for further handling when needed.

Support continuous process improvement by identifying opportunity areas and providing suggestions.

Assist with ad-hoc process documentation and other technical writing.

Become adept with various internal systems.

Qualifications

2 years in claims support, safety support, customer service, or investigations type role.

Degree in business, communications, or liberal arts.

Problem solving/analytical skills

Strong written and verbal communication skills. Ability to actively listen, gather facts, and drive conversations.

Strong computer, technology, email, and time management skills.

Systems data entry

Thanks & Regards,

Arvind Sharma

Talent Acquisition Specialist || USA || Canada || India

Email:

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