Genesys Engage Routing

Hi,

Hope you are well.

Below is the job description kindly go through and let me know if you are interested.

Position : Genesys Engage Routing

Location: Austin, TX (Hybrid 3 days On-Site and 2 days Remote)

Duration: 12 Months

Job Description

We are looking to add a resource for the Genesys Routing team. This person should have had routing experience in the past. Our preference would be to have this resource available in Austin

Responsibilities include:

- Act as the technical lead for the CCTech routing team

- Work with the Apple business teams and routing team to arrive at appropriate designs to meet project objectives

- Work in a very dynamic environment, collaborating with various teams to meet project goals

Skills needed:

- Expertise in Genesys ORS application development

- Expertise in Genesys IRD application development

- Expertise in Genesys framework and exposure on Genesys reporting

- Expertise in Cloud CX

- Experience in developing javascript code

- Good communication skills

- Good analytical skills and ability to research and present findings

- Ability to multi-task

- Strong team player with excellent collaboration skills

- Pro-active and able to work on own initiative

Skill Sets Niche Skill Experience Preference

Telephony Applications No NA Is Required

Routing No NA Is Required

Genesys No NA Is Required

Genesys Core and Voice No NA Is Required

JavaScript No NA Is Required

Thanks & Regards,

Arvind Sharma

Talent Acquisition Specialist || USA || Canada || India

Email:

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