Reservations Agent

About us

Ali'i Resorts is a small, locally-owned and operated business in Kihei, HI. We are professional, agile, innovative and our goal is to provide our guests with a memorable vacation experience.

Our work environment includes:

• Modern office setting
• Growth opportunities

Reservations Agent

Duties:

- Assist inquiring guests in booking their Maui accommodation based on their requests and needs

- Greet and welcome guests in a friendly and professional manner at their
accommodation
- Answer phone calls and respond to guest inquiries through phone, text, chat and email
- Provide information about property facilities, services, and local attractions
- Handle guest complaints or concerns with patience and professionalism
- Process payments and maintain accurate records of guest transactions

Requirements:

- Previous experience in customer service and/or hospitality is a plus
- Excellent communication and interpersonal skills
- Proficient in using phone systems and computer software
- Strong problem-solving abilities and attention to detail
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Professional appearance and demeanor
- Weekends and Holidays are a must

Flexible schedule (Set days off are not guaranteed and will change on a weekly basis depending on the need for staffing on any given day)

Shift is currently 9:30 am - 6 pm (will change to 10:30 am - 7 pm in the high season: November - April with possibility to stay at 10:30 am - 7 pm depending on the need)

$2000 Signing Bonus after 6 months of employment

Starting pay: $18.00 per hour

After 90 days of employment: Pay can increase to $19.00 per hour (dependent on performance)

After 1 year of employment: Pay can increase to $20.00 per hour (dependent on performance)

We offer opportunities for career growth and a positive work environment. If you are a friendly and customer-oriented individual with a passion for providing exceptional service, we would love to hear from you.

To apply, please submit your resume along with a cover letter detailing your relevant experience.

Requirements:

1) Must currently live on Maui (please do not apply if you do not reside on Maui)

2) Valid driver's license and own personal vehicle

3) Full-time position only (40 hours per week). No part-time or casual positions available.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have a Driver's License and your own reliable transportation? The use of your personal vehicle may be required on certain days. A valid driver's license is a requirement for this position.
• Do you currently live on Maui? Applicants must be ready to start 2 weeks from accepting the position.

Work Location: In person

Salary : $18 - $20