What are the responsibilities and job description for the Armed Security Officer position at Aliante Casino + Hotel + Spa?
Responsible for providing a safe and secure atmosphere for guests and Team Members, safeguarding the property and Company assets from external/internal threats. Officers are expected to respond to property-related emergencies and assist to the best of their abilities whenever required.
Patrol the property through nongaming attractions, back-of-the-house areas, hotel areas, gaming areas, and outdoor areas by standing, walking, driving a motorized vehicle, or riding a bicycle, looking for disturbances, illegal activity, or safety hazards and take appropriate action when needed.
Provide a Security presence in all areas accessible to the general public.
Use excellent communication skills (polite and professional) while interacting with guests and team members regardless of the situation and demeanor being presented.
Listen/communicate using a two-way radio and/or smartphone in a fast-paced loud environment.
Interact with guests and Team Members face-to-face or utilizing a telephone to communicate a message or investigate an incident.
Respond to emergencies in accordance with all applicable laws and Company and departmental policies and procedures.
Perform investigations related to incidents (criminal, medical, accidents, complaints, and missing property) and produce a comprehensive incident report on the subject if required.
During escalated situations, Officers are to remain composed, maintain a level tone of voice (unless a command voice is needed), be aware of proper spacing, and use professional language at all times.
Be responsible for the security of all keys.
Complete required paperwork related to shift activities.
Perform other duties assigned by Supervisors and Management.
