What are the responsibilities and job description for the Hotel Clerk II - On Call position at Aliante Casino + Hotel + Spa?
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities, and special events.
- Greet guests appropriately upon arrival to the Hotel and Casino.
- Check-in and check-out guests
- Sell rooms utilizing excellent customer service skills.
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
- Retrieve and distribute room keys.
- Calculate and print hotel bills and accept payment for various room charges utilizing standard cash and credit procedures.
- Communicate with all departments as necessaryto help resolve any concerns regarding guest issues.
- Utilize computer to run necessary reports.
- Answering phone callsin a friendly, professional manner.
- Operate manual procedures in the event of computer failure.
- Other duties as assigned by management.
- HotelFront Desk experience preferred.
- Ability to utilize basic office machines and telephone. Minimum typing speed 45 WPM. 10-key experience a plus.
- Must be able to work flexible shifts.
- Able to stand for long periods of time.
- Detail oriented and able to multitask.
- Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
