Job Description
1. Customer Relationship Establishment & Business Opportunity Expansion
- Proactively gain insights into key industries in the US, Canadian and LATAM markets, identify key / potential customers, and be able to proactively find key decision-making chains and identify customers' actual needs.
- Use customer's language to start conversations, gain customer trust, mining product and technology needs, and form effective business opportunities.
- Carry out Secondary Development for existing customers, provide customers with experience upgrades in services, operational cooperation and other aspects, and promote resource expansion.
- Regularly contact existing and potential customers to keep abreast of key information such as customers' business plans and budgets, supplier status, organizational structure, and technical environment.
- Identify customers decision-making chains, maintain relationships with key decision-making points, and establish long-term operational and technical relationships with customers' CXOs or decision makers, to obtain critical support in cooperation.
2. Product & Technological Value Delivery
Based on the understanding of the customer's industry and business background, help the customer to understand the technical value of Alibaba Cloud's products such as Apsara Stack, seven major products, AI / Intelligent Computing Service, etc.,as well as the differentiated competitive advantages relative to competing companies, so as to convey the positioning of Alibaba Cloud as the best partner.Independently explain the standard Alibaba Cloud product solutions to customers; or with the support of Solutions Architect, independently explain the solutions matching the customer's business scenarios to customers, and clearly communicate the competitiveness of Alibaba Cloud product solutions and the business value that can be created for customers.3. Decision-Making Promotion & Business Opportunity Conversion
Promote the customer to make quick decisions to adopt and continuously use Alibaba Cloud products and technology solutions through effective resource integration and operation, create value for customers continuously.Through the use of a series of sales strategies, such as communication and influence, business offer, etc., to convert business opportunities, achieve results, and realize a win-win situation with customers.Reverse drive internal solutions to problems encountered in customer usage that impact the customer experience, drive improvements to internal product solutions and process system.4. Business Support
Provide customers with full lifecycle support, integrate all resources to ensure project landing, detect and resolve of product usage problems.Promote rapid iteration of Alibaba Cloud products on the customer-end, and support customers to achieve technical goals.Position Requirement
Excellent interpersonal communication skills, presentation, public speaking and written communicationsAt least 5 year of strong sales experience in related field targeting enterprises' and SMEs' IT and technology sectors, with trackable sales recordsStrong national wide or regional business communities engagement experiences is a plusExperience with partnership, alliance program and channel platform build in IT and technology sectors is preferredComfortable working in a global company with culture diversity and fast pace growthAbility to direct collaborative efforts of resources within a large organization, including internal resources, external resources and other constituent groups as appropriateAbility to manage change, resolve conflicts and ensure collaboration within teams and / or units; includes maintaining the highest standards of ethical conduct and integrityExceptional organizational skills with the ability to manage several projects simultaneously with a sense of urgencyAbility to work in a fast-paced environment. Comfortable in working in a truly global environment, across different time zonesExpect 40% and above business travelThe base pay range for this position at commencement of employment is expected to be between $127,000 / year and $208,000 / year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.
Salary : $127,000 - $208,000
