What are the responsibilities and job description for the Senior Director, Sales Operation & Strategy position at Alibaba Cloud?
Senior Director, Sales Operation & Strategy
Partner with Sales Leadership to define the 3-year strategic roadmap for cloud business growth, including market prioritization, customer segmentation, and GTM (Go-To-Market) strategies.
Lead annual planning cycles (e.g., budgeting, quota setting, territory design) to align with corporate objectives.
Drive market expansion initiatives (e.g., new country entry, vertical-specific plays) and evaluate ROI for strategic investments.
Sales Operations Excellence
Own end-to-end sales operations processes : forecasting, pipeline management, quota allocation, and performance reporting.
Design and implement scalable tools / dashboards to monitor KPIs (e.g., win rates, deal velocity, ACV).
Identify operational bottlenecks and lead process improvements (e.g., lead-to-cash cycle, sales enablement programs).
Data-Driven Insights
Analyze market trends, competitive dynamics, and customer behavior to inform strategic decision-making.
Build business cases for new initiatives (e.g., pricing models, partner programs) and track post-launch performance.
Deliver executive-level presentations to communicate insights and recommendations.
Cross-Functional Collaboration
Work closely with Finance, Marketing, Product, and Partner teams to align resources and execute joint priorities.
Support Sales Leaders in coaching teams on operational best practices.
Strategic Projects
Lead high-impact projects such as M&A integration, sales force restructuring, or new product launch support.
Drive adoption of emerging technologies (e.g., AI / ML tools for pipeline analytics) to enhance sales productivity.
Minimum Qualifications :
Education : Bachelor’s degree in Business, Economics, Engineering, or related field. MBA preferred.
Experience : 10 - 15 years in sales operations, strategy consulting, or business analytics, with 3 years in cloud / IT industry.
Global Market Knowledge : Deep understanding of cloud adoption trends and cultural nuances across Global markets.
Advanced proficiency in Salesforce CRM, Tableau / Power BI, Excel, and SQL.
Familiarity with cloud economics (TCO models, consumption-based pricing).
Exceptional stakeholder management and executive communication.
Ability to thrive in ambiguity and lead cross-cultural teams.
Fluency in English & Mandarin as this role will need to collaborate with relevant team in China.
Preferred Qualifications :
Experience in top-tier strategy consulting firms or cloud hyperscalers.
Certifications in cloud platforms.
Seniority Level : Director
Employment Type : Full-time
Job Function : Information Technology and Sales
Industries : Software Development, Technology, Information and Media, and Computer and Network Security
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