SRE-Edge Services

We are the SRE team of the edge cloud business in Alibaba Cloud, specializing in edge cloud services, including edge networking, edge distribution, edge computing, and storage. Our team is responsible for the operation and support of world class edge infrastructure, committed to providing efficient and reliable cloud platform support for our customers around the world. We are passionate about technology, strive for innovation and continuous improvement of service stability and scalability.

● Responsible for the daily operation and maintenance of Alibaba Cloud's edge cloud platform deployed locally in the U.S., ensuring the platform operates with high availability and high performance.

● Comply with local U.S. regulatory requirements, ensuring cloud platform services meet the standards set by FIRRMA, NIST CSF 2.0, CISA CPGs, and other relevant regulations, especially those related to customer data storage and processing.

● Manage and monitor data security for cloud services in the U.S. region, ensuring that all stored and processed data comply with local privacy and security compliance requirements.

● Handle and manage access control and identity authentication, ensuring that only authorized personnel can access sensitive systems and data.

● Comply with U.S. regulatory requirements by collecting, storing, and analyzing all logs, ensuring compliance with CISA and NIST regulations, and responding promptly to potential security incidents.

● Work closely with the global technical team to optimize cloud platform operation process, improve efficiency, and reduce costs.

● Provide timely technical support to customers, addressing issues encountered during the use of the cloud platform.

● Participate in the development of automation tools and operation systems, enhancing the automation and intelligence of daily operations.

Minimum qualification:

● Bachelor's degree or above in Computer Science, Information Technology, or a related field.

● At least 3 years of experience in cloud platform operations and maintenance, relevant experience in edge computing or large-scale cloud services operations is a plus.

● Familiarity with Linux/Unix systems and common cloud platform tools and technologies, such as containers, virtualization, automated deployment, monitoring tools, etc.

● Proficiency in at least one or more of the following programming languages: Golang, C , Java, Python, Shell.

● Understanding of cloud computing platform architecture and knowledge of infrastructure components such as computing, storage, networking, and security.

● Strong problem analysis and troubleshooting skills, with the ability to resolve complex technical issues.

● Familiarity with U.S. regulatory laws, especially the requirements of FIRRMA, NIST CSF 2.0, and CISA CPGs.

● Ability to perform operation and maintenance management on cloud platforms deployed in the U.S., handling compliance issues related to U.S. customer data and resources.

● Excellent communication skills, with the ability to collaborate with both local U.S. teams and global teams, supporting work in a multicultural environment.

● Proficiency in English, with strong verbal and written communication skills, and the ability to express ideas professionally.

Preferred qualification:

● Familiarity with U.S. cybersecurity regulations and standards. Relevant certifications (e.g., CISSP, CISA, CISM) is preferred.

● Experience in operation and maintenance of multinational cloud service platforms is preferred.

● Proficiency in Chinese is a plus.

The pay range for this position at commencement of employment is expected to be between $104,400 and $171,000/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Alibaba U.S. based full time regular employees have access to medical, dental, and vision insurance, a 401(k) plan and basic life insurance, and wellbeing benefits like FSA, subject to the terms and conditions of the applicable plans then in effect. U.S. based employees are also eligible to receive up to 12 paid holidays, accrue up to 15 paid vacation days for this position, and receive up to 72 hours paid sick time (front-loaded) per calendar year.