User Operations Manager

About Alibaba.com

As part of the Alibaba Group, our mission is to make it easy to do business anywhere. We do this by giving suppliers the tools necessary to reach a global audience for their products and helping buyers (26 Mio) find products and suppliers quickly and efficiently.

Alibaba.com brings you hundreds of millions of products in over 40 different major categories, including consumer electronics, machinery, and apparel. Buyers for these products are located in over 200 countries and exchange hundreds of thousands of messages with suppliers on the platform each day.

Our work environment is multicultural and innovative, but most importantly we are a really lovely team of professionals and we love what we do. You can work in a corporate environment but with a startup mindset.

Be prepared to roll up your selves and shape the future of international B2B. Become our new sales rockstar and reach out to us now!

Responsibilities

-Driving in-app operational strategies based on user portraits and user behavior analysis and converting it into actional plan to drive revenue growth

- Familiar with user segmentation and user growth incentive system with user-first mindset

- Manage Comparable Territories of Users for Field and Data Driven Insight and tactics and strategies resulting in Paid User Retention, Acquisition, Customer Satisfaction and Revenue Growth

- Work collaboratively with stakeholders from Operations, Marketing, and Analytics to understand our user behaviors and unearth problems we should be focused on

- Managing user groups to increase user stickiness, user activation and user loyalty

- Uphold a top-quality support experience through the measurement of customer happiness, resolution time, and adherence to a meticulous quality assurance framework

- Ensure clarity around priorities, goals, and metrics

Qualifications

- Bachelor's Degree above with more than 5-year relevant experience

- Preferred experience segmenting an entire user base to create bespoke users journeys for different audiences to drive conversion, retention and monetization

- Strong business communication skills and excellent logical thinking skills, and excellent in discovering valuable regular patterns from massive data

- Comfortable with fast-facing environment

- Location: Pasadena, Sunnyvale, or New York

The pay range for this position at commencement of employment is expected to be between $135,600/year and $22,4400/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

At Alibaba.com, we believe in building a team that thrives on diversity. We're an equal opportunity employer committed to creating an inclusive environment where everyone feels valued and empowered to succeed. We celebrate your unique talents and perspectives because we know a strong, diverse team fuels innovation and growth, no matter your gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.