What are the responsibilities and job description for the Lead User Experience Researcher position at Alibaba Group?
The team
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We are a rapidly-growing, fast-moving, highly-capable User Experience Design & Research team of Alibaba global B2B e-commerce. Our team is a diverse, talented, collaborative group of designers, content strategists, and user researchers dedicated to designing a world-class B2B e-commerce platform, Alibaba.com, for our global business customers. We work closely with product and business teams across the world to better serve our customers throughout North America, Europe, South East Asia, etc. Alibaba.com was the first business of Alibaba.com since 1999.
Responsibilities
You will be responsible for creating, driving, and implementing a research plan to discover actionable insights for creating the user experience for web-based applications and mobile devices. The research will be agile, keeping pace with the rapid innovation in the team. You will be working closely with our local design and research teams as well as our global product and business teams.
- Independently identify and prioritize research questions based on business needs, project goals, and risks.
- Independently design and execute research studies with effective research methods (e.g., desk research, interviews, focus groups, usability testing, surveys, competitive analysis, etc.), representable participant profiles, and efficient recruiting strategy.
- Proactively review and perform data analysis to extract insights and actionable recommendations from qualitative or quantitative data and collaborate with teams to translate insights to product and business impact.
- Proactively review and perform market research and analytics to generate market strategies, market trends, segmentation, competitive intelligence, and investment prioritization.
- Effectively lead and engage research team members and collaborate with designers, engineers, and product managers throughout the research, design, and product development processes.
- Effectively build, contribute, and cultivate team culture, vision, and impact.
- Excellent strategic, analytical, and communication skills to effectively represent the voice of the user throughout the product development process.
Position Requirement
Basic Qualifications
Preferred Qualifications
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.
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