What are the responsibilities and job description for the Manager of Student Compliance and Support Services position at Alice L. Walton School of Medicine?
Alice L. Walton School of Medicine (AWSOM) is seeking experienced, motivated, and dedicated leaders and educators to participate in the design and delivery of an innovative four-year medical school curriculum that engages medical students in active and novel learning.
Job Description:
Job Title: Manager of Student Compliance and Support Services
Reports to: Assistant Dean of Student Affairs, with a dotted line
to the Chief Compliance Officer
FLSA Classification: Exempt
Location: Bentonville, Arkansas (On-site)
Who We Are
Founded in 2021, Alice L. Walton School of Medicine (AWSOM) is a nonprofit, four-year MD program that will enhance traditional medical education with the arts, humanities, and whole health principles. The school’s culture embraces self-care to empower students to care for their own well-being as well as their patients’. The school’s state-of-the-art medical education facility is under construction in Bentonville, Arkansas on the Crystal Bridges campus, home to Crystal Bridges Museum of American Art and Heartland Whole Health Institute. The school has been granted preliminary accreditation status by the Liaison Committee on Medical Education.
About The Position
The Manager of Student Compliance and Support Services provides oversight of all student compliance-related processes and support services across the continuum of medical education. This management role ensures institutional compliance with pre-matriculation and clinical training requirements by developing and implementing policies, procedures, systems in alignment with regulatory and accreditation standards. In addition to overseeing student immunization and training requirements, the Manager supervises the disability accommodations process, manages the excused absence policy, and collaborates with institutional leadership to proactively mitigate the compliance risks. The Manager reports to the Assistant Dean of Student Affairs, with a dotted line to the Chief Compliance Officer, and regularly advises senior leadership on compliance trends, risks, and strategic improvements.
Essential Duties And Responsibilities
The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical Demands: In the work environment described, position requires utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, verbal and written communication with others, bending and stretching for filing, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job. Additionally, this position requires meeting the public and the organization in a professional and courteous manner.
Work Environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. The noise level is typically low to moderate. Flexibility in working hours, including weekends and evenings, may be necessary to support operational needs.
Alice L. Walton School of Medicine is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement, background check and verification of being fully vaccinated for COVID-19. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.
Job Description:
Job Title: Manager of Student Compliance and Support Services
Reports to: Assistant Dean of Student Affairs, with a dotted line
to the Chief Compliance Officer
FLSA Classification: Exempt
Location: Bentonville, Arkansas (On-site)
Who We Are
Founded in 2021, Alice L. Walton School of Medicine (AWSOM) is a nonprofit, four-year MD program that will enhance traditional medical education with the arts, humanities, and whole health principles. The school’s culture embraces self-care to empower students to care for their own well-being as well as their patients’. The school’s state-of-the-art medical education facility is under construction in Bentonville, Arkansas on the Crystal Bridges campus, home to Crystal Bridges Museum of American Art and Heartland Whole Health Institute. The school has been granted preliminary accreditation status by the Liaison Committee on Medical Education.
About The Position
The Manager of Student Compliance and Support Services provides oversight of all student compliance-related processes and support services across the continuum of medical education. This management role ensures institutional compliance with pre-matriculation and clinical training requirements by developing and implementing policies, procedures, systems in alignment with regulatory and accreditation standards. In addition to overseeing student immunization and training requirements, the Manager supervises the disability accommodations process, manages the excused absence policy, and collaborates with institutional leadership to proactively mitigate the compliance risks. The Manager reports to the Assistant Dean of Student Affairs, with a dotted line to the Chief Compliance Officer, and regularly advises senior leadership on compliance trends, risks, and strategic improvements.
Essential Duties And Responsibilities
- Develop, implement, and continuously evaluate institutional policies and workflows to ensure sustained student compliance with regulatory and accreditation requirements.
- Serve as the subject matter expert and institutional resource on student compliance and accommodations, advising executive leadership and participating in institutional policy-making processes.
- Lead cross-functional working groups that include representatives from Admissions, Clinical Education, Compliance, Legal, and IT to ensure a cohesive and efficient student compliance infrastructure.
- Prepare detailed compliance reports for senior leadership, accreditation bodies, and clinical affiliates.
- Include compliance data as part of institutional reporting for accreditation reviews (e.g., LCME) and recommend continuous quality improvement initiatives.
- Assess and manage risk related to non-compliance and proactively propose and implement corrective actions and system improvements.
- Coordinate annual health and safety compliance activities, including vaccinations, TB testing, and background checks as required by clinical partners.
- Oversee third-party vendor relationships and ensure timely execution of all compliance-related student services.
- Supervise and train staff or support personnel, ensuring adherence to best practices in compliance and student support.
- Lead the excused absence process, ensuring that student needs are met in compliance with the student handbook.
- Monitor trends and recommend policy changes to better support student wellbeing while maintaining academic and clinical standards.
- Oversee student disability accommodations by coordinating the accommodations committee, addressing student inquiries and concerns, and ensuring effective implementation.
- Serve as the primary institutional liaison to ensure ADA compliance for students and lead strategic planning for inclusive practices.
- Participate in institutional strategic planning, representing student compliance and support services in broader decision-making forums.
- RN or LPN Nursing Degree, required.
- Bachelor’s degree in a related field (e.g. BSN), preferred.
- Five (5) years of related experience.
- CHC, CCEP or equivalent certification required upon hire or commitment to obtain within 2 years.
- Excellent organizational and time-management skills.
- Strong attention to detail and accuracy in managing records.
- Effective communication and interpersonal skills to interact with students, faculty, and clinical partners.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and relevant compliance software.
The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Physical Demands: In the work environment described, position requires utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, verbal and written communication with others, bending and stretching for filing, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job. Additionally, this position requires meeting the public and the organization in a professional and courteous manner.
Work Environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. The noise level is typically low to moderate. Flexibility in working hours, including weekends and evenings, may be necessary to support operational needs.
Alice L. Walton School of Medicine is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.
All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement, background check and verification of being fully vaccinated for COVID-19. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.
