What are the responsibilities and job description for the Front Office Supervisor position at Alicorn Hotels?
CITY HOTELS HOSPITALITY
JOB DESCRIPTION
POSITION: Front Desk Supervisor REPORTS TO: Assistant General Manager
RESPONSIBILITIES:
- Oversee day to day operations of the hotel front desk.
- Leader for the front desk team
- Verifies in-house guest balances
- Delegates duties to front desk team
- Assist in training front desk employees.
- Coordinate employee scheduling with the Assistant General Manager.
- Research chargeback requests and commission inquiries.
- Inventory and re-stock all front desk/office/Sundries supplies as needed.
- Balance room inventory.
- Encouragew and coach front desk staff on work procedures.
- Assist in solving any guest complaints/issues in a professional manner.
- Process all reservations, cancellations, registrations, departures and other guest requests.
- Verifies advance purchase reservations, applies advance deposits as required.
- Provide reliable information regarding the hotel features and local area.
- Process all cash, credit card and direct bill transactions. Balance the cash drawer accurately, discrepancies must be researched and corrected before the end of the shift.
- Monitor and issue appropriate charges to guests for sundries, pet fees, and incidentals.
- Read the front desk log at the beginning of the shift; use it to communicate any messages or important information for other hotel staff.
- Inventory and replenish any extra guest supplies that are stored at the front desk (linens, shampoo, soap, lotion, irons, coffee pots, etc.)
- Receive packages, faxes, and messages for guests; follow appropriate hotel security procedures for disbursement to guests. Confirm that guest is in the hotel or scheduled to arrive before accepting. Be prompt when delivering the above.
- Maintain electronic key card issuance and system.
- Knowledgeable of all current emergency policies and procedures.
- Follow and complete all duties as stated on the daily shift checklist and any other duties as assigned.
- Coordinates front desk meetings with Assistant General Manager.
- Must be able to speak and understand English.
- Be able to work in a standing position for long periods of time (up to 6 hours).
- Must be able to lift up to 25 pounds.
- Must be flexible with schedule. Daytime, evening, graveyard and holidays included.
Job Type: Full-time
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Henderson, NV 89011 (Required)
Ability to Relocate:
- Henderson, NV 89011: Relocate before starting work (Required)
Work Location: In person
