What are the responsibilities and job description for the Customer Service Representative (Remote) position at Aligator Services Inc?
Job Description
Full-time, Remote
$28 per hour
Weekend shift available
As a Customer Service Representative, you will be an integral part of our customer service department, providing exceptional support to our valued customers.
Position: Customer Service Representative (Remote)
Responsibilities:
- Provide prompt, friendly, and professional customer service via phone, email, and online chat
- Respond to customer inquiries, concerns, and complaints in a timely and efficient manner
- Maintain a high level of product knowledge to assist customers with questions and requests
- Build and maintain strong relationships with customers and ensure their satisfaction with our services
- Document all customer interactions and update customer accounts with relevant information
- Collaborate with other departments to resolve customer issues and ensure a seamless experience
- Utilize various software and tools to access customer information and track interactions
- Continuously look for ways to improve the customer experience and suggest process improvements
- Meet and exceed set performance metrics and goals
Qualifications:
- High school diploma or equivalent, some college preferred
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and handle a high volume of customer inquiries
- Proficiency with Microsoft Office and other relevant software
- Self-motivated and able to work independently
- Availability to work flexible hours, including evenings and weekends
We offer competitive salary and benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for career growth within our company. This is a full-time position that can be done remotely from the comfort of your own home.
If you are passionate about delivering exceptional customer service, have strong communication skills, and thrive in a fast-paced environment, then we want to hear from you! Apply today to join our dynamic and innovative team at Alligator Service Inc. and help us provide the best customer service experience to our clients.
About Aligator Services Inc
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
Salary : $28
