Member Service Representative

Job Description

Full-time, Hybrid

$30 per hour

Weekend shift available

As a Member Services Representative, you will be responsible for providing exceptional customer service to our valued clients. You will act as the first point of contact for any inquiries, ensuring clients receive timely and accurate information and assistance with their alligator needs. This position offers the flexibility to work either in our office or remotely, either way, your primary goal will always be to exceed our client's expectations and maintain our reputation as a trusted and reliable alligator service provider.

Key Responsibilities:

• 
  Act as a primary point of contact for client inquiries through phone, email, and/or live chat, providing prompt and efficient support with a positive and professional attitude.
• Accurately maintain and update client accounts and information in our database ensuring efficient communication and excellent service delivery.
• Effectively resolve client complaints and issues with a focus on retaining our clients and maintaining overall client satisfaction.
• Collaborate with the sales team to identify potential new business opportunities and communicate any customer feedback or concerns.
• Assist with managing and maintaining social media channels, responding to questions and comments in a timely and professional manner.
• Continuously expand and improve knowledge of company services, policies and procedures to better assist clients.
• Perform administrative tasks as assigned by the supervisor, such as data entry, filing, and other office duties.

Qualifications:

• 
  High school diploma or equivalent, post-secondary education is an asset.
• 2-3 years of customer service experience, preferably in a similar role.
• Excellent communication skills with the ability to positively engage with clients and colleagues.
• Strong problem-solving skills with the ability to handle difficult situations with patience and empathy.
• Demonstrated ability to work independently and in a team environment.
• Proficient in computer skills, including MS Office and ability to learn new software quickly.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Knowledge of social media platforms and previous experience managing social media channels is an asset.

At Alligator Service Inc., we value diversity and are committed to creating an inclusive workplace. We welcome and encourage applications from people with disabilities and underrepresented groups, as well as veterans and individuals who identify as LGBTQ .

We offer competitive salaries, benefits, and a dynamic work environment where your input is valued and encouraged. If you are passionate about providing exceptional customer service and are ready for a new challenge, then we want to hear from you! Apply now to join our growing team and contribute to our success in providing top-notch alligator services.

About Aligator Services Inc

alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.

alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.

alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.

For more information, please visit https://alligatortek.com.