Remote Customer Service Representative

Job Description

$29 per hour

Are you a people-person with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic work environment? Alligator Service Inc. is seeking a Remote Customer Service Representative to join our growing team!

About Alligator Service Inc.:

At Alligator Service Inc., we provide top-notch services for all your alligator needs. Our team of experts is dedicated to delivering high-quality work and exceptional customer service to ensure the satisfaction of our clients. As a Remote Customer Service Representative, you will play a vital role in maintaining our reputation as a leader in the industry.

Position Overview:

As a Remote Customer Service Representative, you will be responsible for providing excellent customer service to our clients via phone, email, and chat. You will serve as the first point of contact for all customer inquiries and will be responsible for providing timely, efficient, and accurate responses to ensure customer satisfaction. This position is a full-time, remote position, which offers a competitive salary and benefits package.

Key Responsibilities:

• Respond to customer inquiries and resolve issues promptly and professionally
• Provide product and service information to customers
• Maintain customer records and update account information as needed
• Accurately process orders and returns
• Collaborate with other departments to resolve customer issues and provide a seamless customer experience
• Handle customer complaints and escalate to the appropriate team if needed
• Meet or exceed customer service performance goals
• Stay up-to-date with product and service knowledge to effectively assist customers
• Continuously strive for ways to improve customer service processes and procedures
• Maintain a positive and professional attitude while handling challenging situations

Qualifications:

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 2 years of customer service experience, preferably in a remote or call center environment
• Excellent communication skills (verbal and written)
• Ability to work in a fast-paced and dynamic environment
• Strong problem-solving and decision-making skills
• Proficient in using various computer systems and programs
• Ability to multi-task and effectively manage time
• Self-motivated with a positive attitude
• Ability to adapt to change and work well in a team environment
• Passion for customer service and ability to build positive relationships with customers

Why Work at Alligator Service Inc.?

• Competitive salary and benefits package
• Opportunities for career growth and development
• Remote work option for a better work-life balance
• Collaborative and supportive work environment
• Chance to work for a well-respected and reputable company in the industry
• Employee recognition programs and incentives

If you are a customer service rockstar looking for a new and exciting opportunity, we want to hear from you! Join the Alligator Service Inc. team as a Remote Customer Service Representative and be a part of a company that values its employees and prioritizes customer satisfaction. Apply now!

About Aligator Services Inc

alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.

alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.

alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.

For more information, please visit https://alligatortek.com.