Remote or Office Member Service Representative

Job Description

$29 per hour

Alligator Service Inc. is a leading provider of premium membership services, offering a wide range of benefits and perks to its members. With our innovative approach and customer-focused mindset, we have established a strong presence in the market and are continuously growing our business. As we continue to expand, we are seeking a dynamic and passionate Remote/Office Member Service Representative to join our team.

Job Summary:

As a Remote/Office Member Service Representative, you will be responsible for providing exceptional customer service and support to our valued members. This position will require you to work both remotely and in the office, providing the perfect mix of flexibility and structure. You will be the first point of contact for our members, ensuring that their needs are met and their questions are answered promptly and efficiently.

Key Responsibilities:

• 
  Respond to member inquiries and concerns via phone, email, and live chat in a professional and timely manner
• Resolve member issues and complaints with empathy and understanding, ensuring a positive and satisfactory outcome
• Educate and inform members about our products, services, and membership benefits
• Process membership enrollments, renewals, and cancellations accurately and efficiently
• Keep accurate records of all member interactions and transactions in our CRM system
• Collaborate with other team members and departments to ensure the best possible member experience
• Stay up-to-date with industry trends and changes, as well as any updates to our membership policies and procedures
• Provide feedback and suggestions for process improvements to enhance the member experience

Qualifications:

• 
  High School diploma or equivalent
• Minimum of 2 years of customer service experience, preferably in a membership-based organization
• Strong communication skills, both verbal and written
• Exceptional problem-solving and decision-making abilities
• Ability to work independently and in a team environment
• Proficient in using various computer software, including CRM systems and Microsoft Office
• Excellent organizational and time-management skills
• Flexibility to work both remotely and in the office, as needed
• Passion for delivering top-notch customer service and making a positive impact on members' lives

Perks and Benefits:

• 
  Competitive salary and bonus potential
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Career development and advancement opportunities
• Flexible work arrangements
• Fun and supportive work environment

If you are a motivated and customer-oriented individual who is looking for a rewarding career, we want to hear from you! Apply now to join the Alligator Service Inc. team as a Remote/Office Member Service Representative.

About Aligator Services Inc

alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.

alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.

alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.

For more information, please visit https://alligatortek.com.