What are the responsibilities and job description for the Remote telechat specialist position at Aligator Services Inc?
Job Description
Remote telechat specialist
Full-time, Remote
$28 per hour
Weekend shift available
As a remote telechat specialist, you will be responsible for providing excellent customer service and support to our clients through various communication channels. You will work closely with our clients to understand their business needs and provide customized solutions to help them succeed. This is a remote position, allowing you to work from the comfort of your own home while still being a valuable part of our team.
Key Responsibilities:
- Responding to client inquiries and providing technical support through various communication channels, including phone, email, and live chat
- Troubleshooting technical issues and providing step-by-step instructions to resolve them
- Identifying and understanding clients' business needs and offering tailored solutions to meet their requirements
- Collaborating with other team members to ensure that all client inquiries are promptly and accurately addressed
- Documenting and reporting client feedback and concerns to the appropriate departments
- Keeping up-to-date with the latest technologies and product offerings to effectively assist clients
- Providing excellent customer service by maintaining a friendly and professional demeanor at all times
Qualifications:
- High school diploma or equivalent required; Bachelor's degree in a related field is a plus
- Previous customer service experience is preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving and troubleshooting skills
- Computer proficiency and ability to learn new software quickly
- Ability to work independently and as part of a team
- Detail-oriented and able to multitask in a fast-paced environment
- Self-motivated and able to work efficiently with minimal supervision
- Previous experience in a remote role is a plus
Why Work for Alligator Service Inc.:
At Alligator Service Inc., we believe in fostering a positive and supportive work environment. As a remote telechat specialist, you will have the opportunity to work from home and have a flexible work schedule. We also offer competitive compensation and comprehensive benefits package. You will have the chance to work with a diverse team of professionals and make a positive impact on our clients' businesses.
If you are passionate about technology and enjoy helping others, then we want to hear from you! Apply now to become a remote telechat specialist at Alligator Service Inc. and take your career to the next level.
About Aligator Services Inc
alligatortek began partnering with clients 25 years ago to develop game-changing applications for its clients. We bring deep industry knowledge to design innovative solutions for unique business challenges. We excel at building applications that drive revenue, remove bottlenecks and improve operational efficiency. We work closely with our clients to make sure that the applications we build will have a pleasing user experience and a positive impact on the business.
alligatortek leverages technologies like Microsoft Azure, the .Net framework, Xamarin, and database platforms to design and construct responsive web, mobile, and desktop applications.
alligatortek is recognized as a best-in-class partner, innovator and employer. We are a two-time winner of the Chicago Innovation Awards and a 2015 Microsoft Partner of the Year. Our team is honored to be a four-time winner of the 101 Best & Brightest Companies to Work For in the Nation.
For more information, please visit https://alligatortek.com.
Salary : $28
